Scan&Go: Understanding Adoption and Design of Smartphone-based Self-checkout

Abstract

Since stationary self-checkout is widely introduced and well understood, previous research barely examined newer generations of smartphone-based Scan&Go. Especially from a design perspective, we know little about the factors contributing to the adoption of Scan&Go solutions and how design enables consumers to take full advantage of this development rather than being burdened with using complex and unenjoyable systems. To understand the infuencing factors and the design from a consumer perspective, we conducted a mixed-methods study where we triangulated data of an online survey with 103 participants and a qualitative study with 20 participants. Based on the results, our study presents a refned and nuanced understanding of technology as well as infrastructure-related factors that infuence adoption. Moreover, we present several implications for designing and implementing of Scan&Go in retail environments.

Easy-Mart: Self checkout System for Supermarkets

“…This study also suggested a safer strategy to update the system gradually rather than to make it once for life. To maintain the habits and interests of customers, we need to update the system from time to time [18]. As we know, information technology has been rapidly increasing and also suggesting solutions for stationary services.…”