Scandals in health‐care: their impact on health policy and nursing

Hutchison, Jacqueline Sarah

doi:10.1111/nin.12115

Cited by 21 publications

(19 citation statements)

References 25 publications

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“…Furthermore, the reliability of the public inquiry report was improved by taking live note transcripts of all evidence given, which were first shared with the core participants and subsequently with the wider public and press (after consultation as necessary). Finally, reports from public inquiries in the UK (including the Mid-Staffordshire public inquiry report) have been considered as valuable data sources in previous research (Hutchison, 2016). As a consequence, the public inquiry report allows for an examination of a case where imbalance was inherent throughout a complex service network.…”

Section: Data and Analysismentioning

confidence: 99%

What causes imbalance in complex service networks? Evidence from a public health service

Verleye

Jaakkola

Hodgkinson

et al. 2017

JOSM

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Purpose -Service networks are inherently complex as they comprise of many interrelated actors, often driven by divergent interests. This can result in imbalance, which refers to a situation where the interests of at least one actor in a network are not secured. Drawing on the "balanced centricity" perspective, this paper explores the causes of imbalance in complex service networks.Design/methodology/approach -Adopting a qualitative case-based approach, this paper examines a public health service network that experienced imbalance that was detrimental to the lives of its users: the Mid-Staffordshire NHS Trust, UK. Drawing on service-dominant logic and stakeholder theory, case evidence provides insight into the origin and drivers of imbalance in complex public service networks.Findings -The origin of imbalance stems from competing institutional logics of various actors (patients/public, employees, managers, regulatory bodies, etc.), but the degree to which these competing institutional logics lead to imbalance is moderated by accountability, communication, engagement, and responsiveness within the service network.Research limitations/implications -By uncovering causes of imbalance in complex public service networks, this paper pinpoints important research avenues for developing the balanced centricity perspective.Practical implications -The inherent existence of multiple parallel institutional arrangements makes networks imbalanced, but value creation can be achieved when the appropriate mechanisms are fostered to manage balance between divergent logics. Originality/value -By examining imbalance as the underlying cause of network dysfunction, this research contributes to understanding of the dynamics in, and performance of, complex public service networks.

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Section: Data and Analysismentioning

confidence: 99%

What causes imbalance in complex service networks? Evidence from a public health service

Verleye

Jaakkola

Hodgkinson

et al. 2017

JOSM

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“…The Mid Staffordshire hospital scandal was chosen as a case study because of its magnitude and the impact it had on the NHS (Holmes, 2013; Hutchison, 2016). The scandal went on for five years between 2009 and 2014 and was centred on the mistreatment, and in many cases the death, of hundreds of patients at a local hospital in Stafford.…”

Section: The Case Studymentioning

confidence: 99%

Institutional deviance in TV news: BBC, ITV and the Mid Staffordshire hospital scandal

Eilenberg

2017

Crime, Media, Culture

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This article is an empirical study of how institutional scandal is covered in TV news, using the BBC and ITV coverage of the Mid Staffordshire hospital scandal as a case study. It draws on sociology of deviance as well as Greer and McLaughlin’s model of institutional scandal and the different phases they go through. As such, the study examines how the coverage of the Mid Staffordshire hospital scandal moved through activations, reactions, amplification and accountability phases, although the progression was messy and complex. The study examines both verbal and visual elements of how TV news engaged in emotional accounts of suffering and attacks on figures of authority and public institutions. The article argues that institutional scandal and the media coverage of the NHS reflect both the politically disputed status of the NHS as well as a neoliberal drive to undermine public institutions.

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“…Following a number of healthcare scandals (Hutchison, 2015), professional self-regulation in the UK was finally laid to rest following enactment of the white paper Trust Assurance and Safety (Secretary of State for Health, 2007), which was specifically 4 The ICN is an international body, based in Switzerland with a wide coordinating remit decided by its members. It has an interest in regulation, but no direct regulatory powers.…”

Section: Authorshipmentioning

confidence: 99%