Functional Thinking for Value Creation 2011
DOI: 10.1007/978-3-642-19689-8_50
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Scenario Management for Sustainable Strategy Development in the Automotive Aftermarket

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Cited by 8 publications
(4 citation statements)
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“…In addition, the automotive industry is often characterized by a diversity of models, a large number of spare parts as well as shortening product life cycles [15]. Further, maintaining a high service level is essential for the automotive industry in order to secure vehicle up-time for the customer [17]. Neglecting the customers' needs could damage the profitable relationship the aftermarket provides [17].…”
Section: Aftersales and Spare Parts Supply Chainmentioning
confidence: 99%
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“…In addition, the automotive industry is often characterized by a diversity of models, a large number of spare parts as well as shortening product life cycles [15]. Further, maintaining a high service level is essential for the automotive industry in order to secure vehicle up-time for the customer [17]. Neglecting the customers' needs could damage the profitable relationship the aftermarket provides [17].…”
Section: Aftersales and Spare Parts Supply Chainmentioning
confidence: 99%
“…Further, maintaining a high service level is essential for the automotive industry in order to secure vehicle up-time for the customer [17]. Neglecting the customers' needs could damage the profitable relationship the aftermarket provides [17].…”
Section: Aftersales and Spare Parts Supply Chainmentioning
confidence: 99%
“…The new spectrum of parts, along with the electric mobility, will affect the after-sales service market significantly (Dombrowski, Engel, & Schulze, 2011b). Today, many of the necessary maintenance and repair works are related to the internal combustion engine and power transmission.…”
Section: Influence Of Electric Vehicles On After-sales Servicementioning
confidence: 99%
“…The consequences of legislative measures in the after-sales market should not be neglected; therefore, the government is also an important stakeholder (Dombrowski, Engel, & Schulze, 2011b). Besides the attempt to increase the competition further, influential factors exist in order to establish lower prices for the customer.…”
Section: Customersmentioning
confidence: 99%