ABSTRACT. This article presents the experience of a rehabilitation program that undertook the challenge to reorganize its services to address accessibility issues and improve service quality.The context in which the reorganization process occurred, along with the relevant literature justifying the need for a new service delivery model, and an historical perspective on the planning, implementation, and evaluation phases of the process are described. In the planning phase, the constitution of the working committee, the data collected, and the information found in the literature are presented. Apollo, the new service delivery model, is then described along with each of its components (e.g. community, group, and individual interventions). Actions and lessons learnt during the implementation of each component are presented. We hope by sharing our experiences, we can help others make informed decisions about service reorganization to improve the quality of services provided to children with disabilities, their families and their communities.
KEYWORDS.Rehabilitation, pediatric, children; service delivery model, service organization, quality of care, program evaluation. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 The Canadian public rehabilitation systems are under pressure; the increasing identification of childhood disability is not matched by available resources, creating waiting times, service challenges and concerns about unmet needs (Ehrmann Feldman et al., 2005; Feldman, Swaine, Gosselin, Meshefedjian & Grilli, 2008; Grilli et al., 2007; King, Cathers, King & Rosenbaum, 2001; Miller et al., 2008). Any reorganization of services is thus seen as pitting service accessibility against service quality. We believe creative solutions exist to address both aims simultaneously through the implementation of evidence-based service delivery model. However, so far, the few documented service delivery models are unlikely to help clinicians and administrators structure their services to take into account service accessibility and quality.This article presents Apollo, a new pediatric rehabilitation service delivery model. A historical perspective on the planning, implementation and evaluation phases of the process is described.During these times of accountability, and because many rehabilitation programs around the world face similar challenges, we hope the lessons we learnt will help others make informed decisions when reorganizing their services.The program under study is one of six rehabilitations programs of the Estrie Rehabilitation Center located in Québec, Canada. Each year, the Program provides out-patient services to approximately 1000 families of area resident children aged 0-18 years. Children with different diagnoses are treated within five sub programs: 1) developmental delay (e.g. Down syndrome); 2) dyspraxia (e.g. developmental c...