“…The third survey section used the CoI framework as a lens to provide additional insight into the challenges instructors encountered. The CoI framework has been used to characterize the effectiveness of online teaching and learning (Garrison et al, 2000;Garrison, 2007;Arbaugh et al, 2008;Shea et al, 2010;Akyol and Garrison, 2011;Flener-Lovitt et al, 2020;Tan et al, 2020;Shaaban, 2021). The framework is grounded in social constructivism (Garrison, 2007;Kozan and Caskurlu, 2018) and comprises three main presences: the extent to which the learners construct meaning through sustained communication and reflection (cognitive presence), the ability of the students and instructors to project themselves socially and emotionally as 'real people' (social presence), and instruction, including content selection, organization, and presentation (teaching presence).…”