<scp>E</scp>‐<scp>G</scp>overnment systems in<scp>S</scp>outh<scp>A</scp>frica:<scp>A</scp>n<i>infoculture</i>perspective

Singh, Shawren; Travica, Bob

doi:10.1002/isd2.12030

Cited by 13 publications

(12 citation statements)

References 17 publications

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“…It is claimed that public organizations represent a bureaucratic infoculture characterized by supremacy rules, formal procedures, and hierarchy. Adopting a market infoculture entailing plurality, exchange, competition, and cooperation would facilitate the public sector in accomplishing the goals of e-government [6].…”

Section: Public-private Sector Differences In Development Of Digital mentioning

confidence: 99%

“…However, development of new digital government services is a challenging task, as it usually needs not only technological capabilities, but also faces issues in terms of both culture and process [6]. Further, these kinds of developments are often joint efforts between public and private sectors, which have differences in their approaches to the development and implementation of new digital services, and this can lead to potential conflicts and hinder the achievement of the set aims [6]. On the other hand, these kinds of conflicts can also act as triggers for co-learning, if understood and used in a goal-oriented way.…”

Section: Introductionmentioning

confidence: 99%

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An Activity Theory Perspective on Creating a New Digital Government Service in Finland

Jussila¹,

Sillanpää²,

Lehtonen³

et al. 2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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Digitalization of government services is a central goal in many countries. At policy-making level, digital government services are often expected to simultaneously reduce cost and provide citizens with better and more versatile services. Development of new digital government services, however, often involves companies, which typically have differences in their approach to the development and implementation of new digital services compared to the public sector. This study applies activity theory as a lens to identify the similarities and differences between the private and public sector in the development and implementation of a new government digital service. The aim is to identify the contradictions that can lead to expansive learning in the activity system encompassing a national level digital government service for the social welfare and healthcare of citizens in Finland.

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Section: Public-private Sector Differences In Development Of Digital mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

An Activity Theory Perspective on Creating a New Digital Government Service in Finland

Jussila¹,

Sillanpää²,

Lehtonen³

et al. 2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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“…The promise is to capture benefits such as citizen engagement and participation in government, smoother government processes and increased external interactions with the society [1] and to deliver services that are economic, efficient, effective, and equitable [2]- [4]. However, development of new digital government services is a challenging task, as it usually needs not only technological capabilities, but also faces issues in terms of both culture and process [5]. In order for the government, cities and communities to be smart, they have to apply new ways of co-creation among cities, businesses, citizens and academia [6], [7].…”

Section: Introductionmentioning

confidence: 99%

“…It is claimed that public organizations are more bureaucratic, characterized by rule dominion, formal procedures, and hierarchy. This is largely due to differences in contextual factors of organizations; public sector organizations have to deal with more strict legislation related to organizational processes and requirements set for public service production [4] It is argued that a more modern approach entailing plurality, exchange, competition, and cooperation would facilitate the public sector in accomplishing the goals of e-government [5].…”

Section: Introductionmentioning

confidence: 99%

Co-creating Digital Government sSrvice: An Activity Theory Perspective

Helander

Jussila²,

Bal³

et al. 2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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The promise of digital government is to support citizen engagement and participation in government, improve government processes, and foster external interactions with the society. The goal in the service development under the digital governance concept is to create services and delivery systems that are economic, efficient, effective, and equitable, and thus, create value for several stakeholders. Creation of such digital government services is however, a challenging task as it requires a smooth co-operation between several different actors with varying views and operation practices. In this paper, we analyze an empirical study of a co-creation project of a digital government service in Finland through activity theory lenses. The aim is to identify the co-creation activity system and further, to evaluate the outcome by applying a value co-creation (VCC) measurement framework.government service developed as a part of Action Programme on eServices and eDemocracy (SADe programme) set by the Ministry of Finance in Finland is then presented. Finally, case-specific, but with certain limitations transferable findings are outlined in the development of the service for construction permits and other permits related to infrastructure, which involve multiple stakeholders. Value co-creation between public and private organizations

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“…Furthermore, the so-called ICT revolution, initially centered on deploying communication and connectivity infrastructure, has radically evolved since the end of the 1990s. Currently, governments use ICT for intragovernmental communication and for implementing services to inform and communicate with citizens, and also for promoting citizen participation in democratic processes and governance [6,7] which leads to (i) improved efficiency, convenient and faster access to government services; (ii) increased transparency, accountability of government functionaries; (iii) reduced costs of administrative services; (iv) and improved democracy, among other things [8].…”

Section: Introductionmentioning

confidence: 99%

E-government Readiness Assessment for Government institutions in Burundi

Bizimana¹

2020

IJES

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Electronic government (E-government) refers to the use of Information and Communication Technology, and specifically the Internet, as a tool to achieve better government. Indeed, Information and Communication Technology have been introduced in the government sector in the past two (2) decades in an attempt to achieve greater operational efficiency and effectiveness and e-government development is one of the most important factors of public sector rationalization, as well as faster countries' development. Given the growing development of e-government strategies worldwide, the Government of Burundi has also recently taken several measures by introducing e-government services for ensuring easy access to government information and success. The paper has then assessed the e-government readiness of several Government institutions in Burundi. The paper has used a qualitative approach and a framework provided by the European Commission to assess the e-readiness of public institutions. Several interviews with key respondents and an extensive desk review were conducted to ensure an effective data collection process. Hence, the paper revealed that Burundi has one of the lowest e-readiness rate worldwide and comes in at the low end of most of the rankings. The major causes being the lack of political will and the development level of the country. Egovernment being a good governance reform, the Government of Burundi must ensure a proper political will and sound administrative activities to make the journey to an implementation of e-government more effective.

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E‐Government systems inSouthAfrica:Aninfocultureperspective

Cited by 13 publications

References 17 publications

An Activity Theory Perspective on Creating a New Digital Government Service in Finland

An Activity Theory Perspective on Creating a New Digital Government Service in Finland

Co-creating Digital Government sSrvice: An Activity Theory Perspective

E-government Readiness Assessment for Government institutions in Burundi

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