Sector Differences in the Public Service Motivation–Job Satisfaction Relationship: Exploring the Role of Organizational Characteristics

Kjeldsen, Anne Mette; Hansen, Jesper Rosenberg

doi:10.1177/0734371x16631605

Cited by 75 publications

(75 citation statements)

References 64 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The introduction of New Public Management (NPM) shifted the emphasis in the public sector from administration towards management in order to achieve efficiency, effectiveness and quality of care. These new business practices include new ways of managing public sector employees, and HRM was thus included in the public sector reform agenda [6]. Today the traditional notions of career service, stable and lifelong employment and service-wide employment conditions have been challenged by principles of NPM.…”

Section: Introductionmentioning

confidence: 99%

Managerial competences in public organisations: the healthcare professionals’ perspective

Fanelli

Lanza

Enna

et al. 2020

BMC Health Serv Res

View full text Add to dashboard Cite

Background: Human resources play a critical role in encouraging efficient performance within organisations, especially for public healthcare organisations, where competences of staff are key aspects of the quality of services provided. In this context, the enhancement of competences are strategic objectives for Human Resources Management (HRM) in order to achieve excellent and lasting results. However, competences of healthcare professionals are both clinical and managerial. This study identifies specific managerial competences perceived as crucial by healthcare professionals in order to improve their performance and develop suitable HRM practices. Methods: The research methodology was divided into three main phases using mixed methods, commencing with literature review to identify the initial framework about managerial competences. Focus groups were then used to discuss evidence from the literature. Feedback from focus groups was used to draft the final questionnaire. Finally, the answers to the questionnaire were analysed through statistical software. Results: The results show that managers and professionals share a view of what specific managerial competences for healthcare organisations should be. Main competences are: quality evaluation based on outcomes; enhancement of professional competences; programming based on process management; project cost assessment; informal communication style; and participatory leadership. Conclusions: Although the issue of managerial skills in healthcare is widely discussed in literature, findings are often fragmentary. Our work includes a systematic literature review useful for more empirical studies. Furthermore, our results can support public managers who want to set up positive HRM practices for healthcare professionals.

show abstract

Section: Introductionmentioning

confidence: 99%

Managerial competences in public organisations: the healthcare professionals’ perspective

Fanelli

Lanza

Enna

et al. 2020

BMC Health Serv Res

View full text Add to dashboard Cite

show abstract

“…For example, some P-O fit research argues that the direct effect of PSM on work attitudes is not significant, but is fully mediated by the extent to which the person-environment was fit [47,48]. Furthermore, some findings also show that the relationship between PSM and work attitudes is dependent on some organizational characteristics, such as ethical leadership, performance goal, or red tape [14,49]. Contrary to these findings, however, some results in recent years have revealed that PSM has a direct effect on the employees' work attitudes [15,9,50].…”

Section: Discussionmentioning

confidence: 99%

The association between public service motivation, work engagement and work attitudes among Chinese employees from community health service centers

gan¹,

Lin²,

Qiu³

2020

Preprint

View full text Add to dashboard Cite

Background Public service motivation (PSM) is regarded as an important psychological resource to enhance public employees’ job satisfaction and organizational commitment, and lower their turnover intention. Although the relationship between PSM and individual performance has been examined extensively in previous studies, the results regarding the links between these factors still remain inconsistent. Our empirical study provides some practical implications for policy makers to improve employees’ PSM through various formal or informal occupational training. Methods We conducted a survey with 468 employees in 16 community health service centers in Yunnan province , southwest China . The associations between PSM, work engagement and work attitudes were assessed by some statistical methods including Pearson correlation, confirmatory factory analysis and structural equation modeling . Results Employees’ PSM had a direct positive effect on job satisfaction and organizational commitment respectively, but it had a direct negative effect on turnover intention. Moreover, PSM increased employees’ job satisfaction and organizational commitment, and lowered employees’ turnover intention through work engagement. Conclusion The results suggest that managers in the community health service centers should assess job applicants’ PSM levels in in recruitment and selection procedures and enhance employees’ PSM levels through various occupational training. Further, considering the role of work engagement in shaping employees’ work attitudes, policy makers should attach importance to the promoting of employees’ work engagement.

show abstract

“…The key features of good leadership are accountability, transparency, good governance and willingness to accept valuable suggestions and comments from fellow team members and subordinates. Kjeldsen and Hansen (2018) argue that line function managers must be encouraged to adhere sufficiently to sound leadership and goverance principles, and provide aspects of good leadership and governance as accountability, objectivity, transparency, fairness and willingness to lead employees by example. Brink, Emerson and Yang (2016) and Khale (2015) has emphasised the need to comply with performance indicators stipulated in the IDP of the COT.…”

Section: Introductionmentioning

confidence: 99%

A Critical Evaluation of the Quality of Municipal Services in Tshwane

2020

jcr

View full text Add to dashboard Cite

The City of Tshwane (COT) is the Capital City of South Africa. The COT is responsible for providing a wide range of highly efficient municipal services to inhabitants of the city, public and private companies, diplomatic missions, visitors and entrepreneurs who conduct day-today business activities. In order for the COT to provide satisfactory services to its customers, employees who provide services to customers must be satisfied enough with their working environment and conditions. A survey was conducted by drawing data on 47 indicators of job satisfaction and performance from employees of COT with a view to determine influential predictors of job satisfaction and satisfactory performance by using Ordered Logit Analysis (OLA) and Structural Equations Modelling (SEM). The performance of employees was significantly influenced by the availability of clearly described job descriptions and the provision of workplace training opportunities. A recommendation has been made to the City of Tshwane in which the benefits of clearly described job descriptions and the provision of workplace training opportunities has been explained. The study has shown that the provision of employees with clearly descried job descriptions and workplace training opportunities is an effective method of enhancing job satisfaction and productivity at the COT.

show abstract

Sector Differences in the Public Service Motivation–Job Satisfaction Relationship: Exploring the Role of Organizational Characteristics

Cited by 75 publications

References 64 publications

Managerial competences in public organisations: the healthcare professionals’ perspective

Managerial competences in public organisations: the healthcare professionals’ perspective

The association between public service motivation, work engagement and work attitudes among Chinese employees from community health service centers

A Critical Evaluation of the Quality of Municipal Services in Tshwane

Contact Info

Product

Resources

About