“…Although most of the literature presumes rationality in decision making, research into interpretations of information technology has indicated that the same systems can be interpreted differently (Brown, 1995; Kaarst‐Brown & Robey, 1999; Orlikowski, 1991). Similar interpretations, referred to as sensitivity judgments, have been suggested as critical in proposed systems used to classify electronic documents (Eloff et al, 1996). Such classifications are: “…Highly dependent on human judgment, because it requires someone to interpret the content of the document” and that the content “…must be interpreted and categorized according to its sensitivity” (Eloff et al, 1996, p. 58).…”