“…In particular, having a sense of who will be attending the event, and why, is an essential component in the event analysis and planning (Silvers, 2004a;Wolf and Wolf, 2005). Regardless of the event purpose, a common attribute often researched in hospitality and marketing literature is the quality construct (Baker and Crompton, 2000;Crompton and Love, 1995;Lee et al, 2013;Moon et al, 2011;Parasuraman et al, 1985).…”