2013
DOI: 10.1080/10941665.2012.695287
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Segmentation of Mega Event Motivation: The Case of Expo 2010 Shanghai China

Abstract: The purpose of this study was to examine the motives of Chinese nationals who attended the Expo 2010 in Shanghai, China, and to understand their perceptions about service quality, satisfaction, and behavioral intentions. The results of this study revealed six motivation factors and three mutually exclusive clusters based on their motives. In particular, the "multipurpose experience seekers" showed more favorable service quality perceptions and higher satisfaction than their counterparts. The three segments bas… Show more

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Cited by 32 publications
(15 citation statements)
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“…The term mega-event refers to large-scale events such as the Olympic Games (Essex & Chalkley, 2004;Lim & Lee, 2006), World Cups (Fourie & Spronk, 2011;Lim & Lee, 2006) and World EXPOs Jie, Zeng, et al, 2010;Lee et al, 2013;Sànchez & Broudehoux, 2013). Mega-events are different from other events because of the development required in the host-city to be ready for the huge size of the events and accommodate the number of attendees and visitors.…”
Section: Literature Reviewmentioning
confidence: 99%
See 1 more Smart Citation
“…The term mega-event refers to large-scale events such as the Olympic Games (Essex & Chalkley, 2004;Lim & Lee, 2006), World Cups (Fourie & Spronk, 2011;Lim & Lee, 2006) and World EXPOs Jie, Zeng, et al, 2010;Lee et al, 2013;Sànchez & Broudehoux, 2013). Mega-events are different from other events because of the development required in the host-city to be ready for the huge size of the events and accommodate the number of attendees and visitors.…”
Section: Literature Reviewmentioning
confidence: 99%
“…From the literature reviewed, the following definition can be generated: Mega-events are short-term events (Hiller, 1998;Ritchie, 1984) that are large-scale in nature (Lee et al, 2013;Lim & Lee, 2006) which target the global nations and not just a specific population in a geographical area with great impact on the host cities both positively and negatively.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Motivations are interesting and can arguably help event organisers better develop future events (e.g. Lee et al, 2004Lee et al, , 2013. Segmentation is also conducted on consumption, for example conspicuous consumption (Jaramillo & Moizeau, 2003), which gives insight to what products event organisers should include.…”
Section: Segmentationmentioning
confidence: 99%
“…In particular, having a sense of who will be attending the event, and why, is an essential component in the event analysis and planning (Silvers, 2004a;Wolf and Wolf, 2005). Regardless of the event purpose, a common attribute often researched in hospitality and marketing literature is the quality construct (Baker and Crompton, 2000;Crompton and Love, 1995;Lee et al, 2013;Moon et al, 2011;Parasuraman et al, 1985).…”
Section: Event Qualitymentioning
confidence: 99%