Selected predictors of parental satisfaction with child nursing care in paediatric wards in Poland—Cross-sectional study

Kruszecka-Krówka, Agnieszka; Cepuch, Grażyna; Gniadek, Agnieszka; Smoleń, Ewa; Piskorz-Ogórek, Krystyna; Micek, Agnieszka

doi:10.1371/journal.pone.0260504

Cited by 6 publications

(16 citation statements)

References 32 publications

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“…From the 65 articles sample, studies were carried out in a wide range of countries: Iran [23][24][25][26][27][28][29][30][31] with 9 studies, Netherlands [32][33][34][35][36][37][38] with 7 studies, and Norway, [39][40][41][42] Poland, [43][44][45][46] Portugal [47][48][49][50] and Turkey 51-54 with 4 studies. Most studies were applied in paediatric wards (n=28), followed by NICU (n=21), PICU (n=9) and EDs (n=7).…”

Section: Synthesis Of Resultsmentioning

confidence: 99%

“…Most studies were applied in paediatric wards (n=28), followed by NICU (n=21), PICU (n=9) and EDs (n=7). Sample size ranged from 1355 to 335437 and 3 studies41 54 56 used mixed methods, 20 studies26 27 32 33 35 36 39 46 49 55 57–65 were methodological of instruments construction or validation and 43 studies23–25 29 30 38 40 43–45 50 51 66–78 were quantitative.…”

Section: Resultsmentioning

confidence: 99%

“…It includes five domains (information, care and treatment, availability, parental participation and professional attitude) and initially had 92 items32 that were later reduced to a shorter version with 30 items 37. It is an instrument primarily used in PICU35 36 38 63 77–80 or NICU32 33 55 57–59 68 69; however, it has been successively used in paediatric wards,44–46 and was also adapted to evaluate family satisfaction in adult intensive care units 81. Psychometric properties of this instrument have been extensively evaluated.…”

Section: Discussionmentioning

confidence: 99%

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Instruments to evaluate hospitalised children parents’ satisfaction with nursing care: a scoping review

Loureiro

Antunes

2022

bmjpo

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AimTo identify instruments that allow the evaluation of parent’s satisfaction regarding nursing care during their child hospitalisation.MethodsA review was performed using Preferred Reporting Items for Scoping Reviews. The study was prospectively registered in Open Science Framework. Research was carried out on EBSCOhost, PubMed, SciELO, Web of Science and ScienceDirect platforms as well as grey literature. Additionally, the references of selected articles were also examined.ResultsA sample of 65 articles allowed the identifications of 38 distinctive instruments to evaluate parents’ satisfaction in different hospital settings. Most studies were applied in paediatric wards (n=28), followed by neonatal intensive care units (n=21), paediatric intensive care units (n=9) and emergency departments (n=7). Sample size ranged from 13 to 3354 and 3 studies used mixed methods, 20 were methodological studies of instruments construction or validation and 43 were quantitative studies. 21 different instruments previously existent were found. In 3 studies, adapted instruments were used and, in 14 studies, structured instruments were purposively designed for the study. Instruments had between 1 and 13 domains and total number of items ranged between 13 and 92. Most studies assessed overall satisfaction (n=53) and instrument reliability (n=49) and/or validity (n=37).ConclusionMost instruments consider nursing care as a domain of satisfaction. Only two instruments focused specifically on nursing care. In most of the studies, there was a concern to evaluate instruments psychometric properties. This review clearly shows that there is still a gap in the literature on the range of aspects that influence satisfaction and a lack of consensus on ideal conditions for instrument use and application.

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Section: Synthesis Of Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

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Instruments to evaluate hospitalised children parents’ satisfaction with nursing care: a scoping review

Loureiro

Antunes

2022

bmjpo

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“…Another study showed that providing information on the purpose and types of nursing procedures was rated positively by 78% of patients. Opinions on the attitude of nurses and their professionalism were also very positive: 84% of respondents positively assessed the level of professionalism, and over 78% of patients appreciated the nursing staff's friendliness and understanding [30,31]. Statistically significant differences were observed with respect to the quality of meals, mainly in the younger age groups (18-24 and 25-34).…”

Section: Discussionmentioning

confidence: 97%

Patients’ Opinions on the Quality of Services in Hospital Wards in Poland

Borowska

Religioni

Augustynowicz

2022

IJERPH

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Introduction: Patient opinion surveys have become a widely used method for assessing key aspects of the functioning of medical facilities and, thus, of the functioning of the entire health care system. They are a prerequisite for developing patient-centered care and an essential component of quality improvement programs. In many countries, including Poland, patient opinion surveys are written into the accreditation standards of medical institutions. Patient’s readiness to recommend a hospital is a recognized indicator of the quality of patient-centered care. In a report on strategies for improving the quality of health care in Europe published in 2019 by WHO and the OECD (Organisation for Economic Cooperation and Development), patient’s readiness to recommend a hospital was cited as one of the basic indicators of ‘patient centeredness’ along with patient satisfaction. Therefore, as well consideration of the quality of medical care, a patient recommendation index was also used in the study presented in this paper. The index was based on the answers to questions about the patient’s readiness to recommend a hospital ward to family and friends. Aim: The aim of the study was to investigate patients’ opinions on the quality of services in particular hospital wards. A patient opinion survey can be used to improve the quality of services and monitor the effects of health-related activities, identify areas that need improvement, motivate medical staff and prevent their burnout, build a trusting relationship with patients, and compare the quality of health care in various facilities. Material and methods: The study was carried out in March 2022. The patient opinion survey was conducted using the CAWI (Computer-Assisted Web Interview). The sample selection was purposive. The respondents were patients with a history of hospitalization. The sample selection used an algorithm for the random selection of patients who met the criteria for the sample. The inclusion criterion was hospitalization in the 12 months prior to the study. A standardized questionnaire was used that was aimed at the assessment of the quality of medical care and the patient’s rights to information. Additionally, the survey contained questions about the demographic characteristics of the respondents. Results: A total of 38% of patients with a history of hospitalization expressed criticisms. The majority of statistically significant differences were observed when differentiating respondents according to age. Elderly persons significantly more often declared having been treated with respect and interest. They also rated more highly the meals served in the hospital, effective pain treatment, and respect for the patient’s dignity and intimacy during diagnosis and treatment. Younger persons assessed all these aspects of hospitalization less favorably. Conclusions: Variables including age and the level of income had a statistically significant influence on the opinion of the respondents. Elderly persons assessed most aspects of the quality of care in a hospital ward more favorably. There were a similar number of “promoters” (36%) and “detractors” (38%) of the quality of hospital services. Detractors mainly pointed to long waiting times for hospital admission, the poor quality of medical and nursing care, and unappealing meals. The promoters emphasized the high quality of medical and nursing care and the favorable conditions of the accommodation. Regular patient satisfaction surveys are helpful in identifying areas in which the functioning of a medical entity requires changes.

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“…Patients admitted to the pediatric ward require a particular hospital context, a specialized medical team approach, and caregiver involvement [7]. Hence, when planning to provide quality services, it is crucial to focus on the caregivers [8].…”

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confidence: 99%

Caregiver satisfaction and its associated factors in pediatric wards of Jimma University Medical Center, Southwest Ethiopia

Beshir

Tilahun

Hordofa

et al. 2022

BMC Health Serv Res

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Background Measuring the caregivers' satisfaction is vital for the effectiveness of childcare. Children admitted to pediatric wards require special hospital situations, a bespoke approach from the medical team, and the participation of caregivers. It is important to give attention to the caregivers while planning for child services. The purpose of this study was to assess the caregiver’s satisfaction with the services provided in pediatric wards of Jimma University Medical Center and identify its associated factors. Methods Facility-based cross-sectional study design was done at Jimma University Medical Center. Participants in the study were primary caregivers who spent two or more days in the pediatric ward with their admitted children. Data were collected from 400 selected caregivers. A consecutive sampling method was employed. Principal component analysis was done for all Likert scale instruments to extract factor (s) representing each of the scales and to have factor scores. Variables with the Likert scale were treated as continuous after principal component analysis was employed. Using these factor scores, a multiple linear regression analysis was carried out to identify factors associated with caregivers' satisfaction with service in pediatric wards. A significance level of less than 0.05 was used in the final model to determine statistical significance. Result This study showed that caregivers' satisfaction with the services in the pediatric ward was 68%. Level of education (β = -0.24, (95% CI; -.411, -.070)), availability of basic facilities (β = 0.163, (95% CI; .063, .263)), patience to listen to patients' problem (β = 0.431, (95% CI; .324, .537, staff communication with client (β = 0.163, (95% CI; -4.839, -1.610)), availability of laboratory tests and its service (β = -0.964, (95% CI; -1.435, -.493)), availability of drug, imaging and service at radiology (β = 2.907, (95% CI; 1.470, 4.344)) and availability of pathology and its service (β = 1.869, (95% CI; .993, 2.746)) were significant factors associated with caregivers satisfaction with health service in pediatrics ward. Conclusion Caregivers were moderately satisfied. Education level, availability of basic facilities communication with client, and the availability of laboratory tests and drugs were factors that significantly associated with caregiver satisfaction. Hospital should avail laboratory tests and drugs in order to maintain high levels of caregiver satisfaction.

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Selected predictors of parental satisfaction with child nursing care in paediatric wards in Poland—Cross-sectional study

Cited by 6 publications

References 32 publications

Instruments to evaluate hospitalised children parents’ satisfaction with nursing care: a scoping review

Instruments to evaluate hospitalised children parents’ satisfaction with nursing care: a scoping review

Patients’ Opinions on the Quality of Services in Hospital Wards in Poland

Caregiver satisfaction and its associated factors in pediatric wards of Jimma University Medical Center, Southwest Ethiopia

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