Self-Assessment of Total Quality Management Programs

The Effects of Leadership on Quality

“…The first questionnaire, the multifactor leadership questionnaire by Bass and Avolio (1995), measured how often the leader and the leader's direct subordinates perceive the leader's leadership style to be transformational, transactional, or nontransactional. The second questionnaire, developed by Wu (1997) in conjunction with the Excellence in Missouri Foundation, measured each person's perception of their department's efforts to practice quality management as represented in the Missouri Quality Award and the Malcolm Baldrige National Quality Award. …”

“…To measure quality levels in each department, a questionnaire developed by Wu (1997) as a self-assessment tool to assist organizations in their quality management efforts was used. Responses for all seven MBNQA quality management scales were measured using a 5-point Likert scale including a "not applicable/ unknown" response.…”

“…The program's aim is to improve American quality and productivity by (1) helping to stimulate American companies to improve for the pride of recognition, (2) recognizing the achievement in order to provide examples to others, (3) establishing guidelines and criteria that can be used to evaluate quality improvement efforts, and (4) providing specific guidance from winning organizations relating to quality culture changes (Wu, 1997). MBNQA criteria include leadership, information and analysis, strategic planning, human resource development and management, process management, customer focus/satisfaction, and overall total quality score.…”

An action-research based instrument for monitoring continuous quality improvement

“…Ahire et al (1996) examined the development and validation of TQM implementation constructs. Still a need exits for instrument development and research that empirically contributes to the development of TQM practices and self-assessment frameworks for organizations (Black and Porter, 1996;Wu et al, 1997). Therefore, a quality practices assessment instrument was developed by using the content of each of the seven sets of the Malcolm Baldrige National Quality Award (MBNQA) criterion and writing items requiring either a Likert style response (strongly disagree to strongly agree), or the option to leave the item blank if it is not applicable by Prybutok and Spink (1999).…”

An expert advisory system for the ISO 9001 quality system

“…The Baldrige award criteria were developed in the late 1980s and have been used by a growing number of organizations as a self-assessment tool for evaluating TQM performance (Wu Wiebe, & Politi, 1997). Today, more than 43 states in the United States have established quality awards using Baldrige as a model.…”