Self‐assessment processes: the importance of follow‐up for success

Abstract

Purpose -The purpose of this paper is to review the literature on self-assessment processes and to identify the difficulties, benefits and success factors of the European Foundation for Quality Management self-assessment model, analysing the importance of follow-up. Design/methodology/approach -First, the paper carries out a literature review on self-assessment, and then it uses the case study methodology based on ten services provided by a public university in Spain to identify difficulties, benefits and success factors of self-assessment. Findings -The findings show, first, what the literature suggests on self-assessment in general and for higher education, and second, the difficulties, benefits and success factors and the importance of follow-up for successful self-assessment. Originality/value -The paper provides a literature review on self-assessment and lessons for managers from other universities, or other public sector organisations, who wish to know the difficulties, benefits and success factors, and the characteristics of follow-up.

The Limits of Leadership as a Barrier to Quality Assurance in Higher Education in Algeria

“…Hence, their commitment was weak, and it seemed to have been a barrier to the success of QA from the perspective of the QAMs. This finding is consistent with the literature (Ritchie & Dale, 2000;Tari, 2010;Tari, 2011;Mulu, 2012;Hassan & Fan, 2016).…”

“…Several QAMs interviewed stated the lack of allocated financial resources as a barrier to the QA process. This finding is supported by the literature (Tari, 2010;Tari, 2011;Mishra & Pandey, 2013/1). The RAQs believe that this budget would have allowed them to acquire the necessary means and to encourage and train the Project Teams.…”