Self-Explanatory Interface: Embedding Visual and Aural Syntax to Improve Usability

Chaudhuri, Nandita Bhanja; Dhar, Debayan

doi:10.1016/j.procs.2020.04.203

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2021

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“…User documentation as communication tool can enhance the value of an application to the user which in turn may improve user satisfaction [4]. Explanations provided to support the use of interactive systems have yielded benefits such as increased task completion rate [5], a reduction of computer usage anxiety [6], an increase in user satisfaction with the system [7], and better usability [8]. Despite these benefits of user documentation, often little effort, time and budget are devoted to it [9].…”

Section: Introductionmentioning

confidence: 99%

Are User Manuals Obsolete with Persuasive Systems?

Agyei

Oinas-Kukkonen

2021

Persuasive Technology

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Ensuring that users can successfully perform their primary tasks and achieve their behavioral goals is critical for the success of persuasive system. Are user manuals needed to achieve this goal? In this paper, we sought to understand the role of end-user documentation for persuasive systems. 50 persuasive apps from the Google Play Store were analysed to determine the importance of user manuals or guides for persuasive health apps. Although based on a small data set, our results show that in most cases persuasive systems need user documentation and hence we encourage developers of such systems to allocate resources for creating quality documentation for their users.

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