“…These feelings matter because they threaten the legitimacy of correctional institutions and impact the capacity for effective prison management. As prisons become more depriving, prisoners are more at risk for rule violations and violence (Rocheleau, 2013), recidivism (Johnson-Listwan et al, 2013), diminished psychological well-being (Johnson-Listwan et al, 2010;Marshall, Simpson, and Stevens, 2000;Slotboom et al, 2011), rioting (Colvin, 1992), and suicide (Dye, 2010;Huey and McNulty, 2005;Wolff et al, 2016), all of which impact prison management. Indeed, this ever-present potential for disorder is why administrators see value in having a formal process in place for reviewing prisoner grievances (Calavita and Jenness, 2015).…”