“…Thus, the fulcrum of motivation and sense of competence in TPE resides in nurses' and nursing assistants' general ability to handle their emotions and those of patients. This result supports previous findings showing that nurses' behaviours in TPE were more oriented towards assessing and advising, that is towards medical tasks, which they master, than towards collaborative goal‐setting and emotional management (Duprez et al, ; Elissen et al, ; ter Maten‐Speksnijder, Dwarswaard, Meurs, & van Staa, ; Westland et al, ) where they feel less competent (Nichols, Vallis, Boutette, Gall Casey, & Yu, ). Nevertheless, healthcare professionals recognize the great importance of addressing psychosocial issues for optimal TPE (Nichols et al, ), but still lack adequate and effective training for this (Duprez, Vandecasteele, Verhaeghe, Beeckman, & Van Hecke, ).…”