“…According to self-regulation theory (Baumeister, 1998;Baumeister & Heatherton, 1996), self-regulatory abilities, and in particular, one's personal resources, influence a variety of human processes such as decision-making, impulse control, emotions, and motivation (Schmeichel & Baumeister, 2004). Demanding situations can deplete one's personal resources, and thereby impair one's ability to behave appropriately (Baumeister & Heatherton, 1996;Muraven & Baumeister, 2000). Perceptions that employees are high maintenance should trigger managers' sense making processes (Thau & Mitchell, 2010).…”