SEND IT: Study of E-Mail Etiquette and Notions from Doctors in Training

Resendes, Sarah; Ramanan, Thammi; Park, Angela; Petrisor, Brad; Bhandari, Mohit

doi:10.1016/j.jsurg.2011.12.002

Cited by 14 publications

(21 citation statements)

References 18 publications

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“…Among the criteria, readability and honorifics were the only two that showed sufficient levels, with average scores as high as 0.94 for both. An email with a distracting background or using a difficult-to-read font is unpleasant for receivers to read most of the time [ 24 ]; therefore, it is positive that there were very few emails that were sent in this kind of style. In addition, although it is common that a word may change its form completely in Korean honorifics, hardly any students made honorific errors.…”

Section: Discussionmentioning

confidence: 99%

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Etiquette for medical students’ email communication with faculty members: a single-institution study

et al. 2016

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BackgroundEmail is widely used as a means of communication between faculty members and students in medical education because of its practical and educational advantages. However, because of the distinctive nature of medical education, students’ inappropriate email etiquette may adversely affect their learning as well as faculty members’ perception of them. Little data on medical students’ competency in professional email writing is available; therefore, this study explored the strengths and weaknesses of medical students’ email etiquette and factors that contribute to professional email writing.MethodsA total of 210 emails from four faculty members at Seoul National University College of Medicine were collected. An evaluation criteria and a scoring rubric were developed based on the various email-writing guidelines. The rubric comprised 10 items, including nine items for evaluation related to the email components and one item for the assessment of global impression of politeness. Three evaluators independently assessed all emails according to the criteria.ResultsStudents were identified as being 61.0 % male and 52.8 % were in the undergraduate-entry program. The sum of each component score was 62.21 out of 100 and the mean value for global impression was 2.6 out of 4. The results demonstrated that students’ email etiquettes remained low-to-mediocre for most criteria, except for readability and honorifics. Three criteria, salutation (r=0.668), closing (r=0.653), and sign-off (r=0.646), showed a strong positive correlation with the global impression of politeness. Whether a student entered a graduate-entry program or an undergraduate-entry program significantly contributed to professional email writing after other variables were controlled.ConclusionsAlthough students in the graduate-entry program demonstrated a relatively superior level of email etiquette, the majority of medical students did not write emails professionally. Educating all medical students in email etiquette may well contribute to the improvement of student–faculty relationships as well as their email writing.

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Section: Discussionmentioning

confidence: 99%

“…Criteria varied in their relationship with global impression of politeness. The previous literature has highlighted the importance of salutation and sign-off [ 24 ]. Salutation is recognized as the key indicator that demonstrates the politeness, status, and social distance of an email [ 19 ].…”

Section: Discussionmentioning

confidence: 99%

Etiquette for medical students’ email communication with faculty members: a single-institution study

et al. 2016

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“…In an effort to shed light on this issue, Resendes et al conducted a study on surgical residents' reactions to different e-mail messages with varying content and style. Their results werepublishedintheJournalofSurgical Education (6). Fifty-three orthopedic surgery residents and fellows were asked to participate in a meeting to discuss e-mail etiquette, which was followed by an online assessment ofasampleofe-mails.Thesample consisted of 100 fictitious e-mails that were created for the purpose of the study and based on actual resident correspondence.…”

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confidence: 99%

“…The work by Resendes et al (6) suggests that deviation from the traditional principles of decorum in communication has the potential to decrease the efficiency of communication, with lower response rates. Communication quality and sender image appear at risk as well.…”

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confidence: 99%

“…Perhaps future versions of e-mail will allow for templates that enhance communication style and delivery. Quality of communication among physiciansiscentraltoqualityhealthcare,hencetherefreshingimportanceofthe work of Resendes et al (6). Other ("bossy") 1 (0.323) 0 (0) 1.000 ⌾ 2 tests were performed to determine whether differences existed between the 10 e-mails that were disliked overall and the 15 e-mails that were favored overall in terms of the responses to the impression of the sender ratings.…”

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confidence: 99%

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Electronic Mail Communication in Health Care: Do Old Fashioned Decorum and Style Still Matter?

Aoun¹,

Lall²,

Batjer

et al. 2012

World Neurosurgery

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Comparison of E–Mail Communication Skills Among First– and Fourth–Year Dental Students

Oakley

Horváth

Weinberg

et al. 2013

Journal of Dental Education

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As e-mail and other forms of electronic communication increase in popularity, it is important for dental schools to consider a curriculum that prepares their graduates to understand and apply effective electronic communication strategies to their patients. Relecting this shift in communication behavior, the American Medical Association has developed speciic e-mail communication guidelines. Some behavioral examples in these guidelines include protecting patients' protected health information (PHI), ensuring proper record keeping, and using professional, courteous, and understandable language. In this study, a sample of irst-and fourth-year dental students (n=160) at the University of Pittsburgh School of Dental Medicine participated in an assignment assessing their patient-provider e-mail communication skills. A rubric was used to evaluate and compare the data between dental student classes. The results reveal a generalized lack of compliance with several of these guidelines by both classes (e.g., failure to protect PHI), despite efforts to expose students to these concepts in the curriculum. In an effort to train emerging dentists to function in a rapidly changing technological environment, these indings suggest a need for growth and development of curricula and perhaps guidelines/recommendations for behavioral competencies regarding dental students' use of electronic communication in the patient care environment.

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SEND IT: Study of E-Mail Etiquette and Notions from Doctors in Training

Cited by 14 publications

References 18 publications

Etiquette for medical students’ email communication with faculty members: a single-institution study

Etiquette for medical students’ email communication with faculty members: a single-institution study

Electronic Mail Communication in Health Care: Do Old Fashioned Decorum and Style Still Matter?

Comparison of E–Mail Communication Skills Among First– and Fourth–Year Dental Students

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