Sensitive cabbies: Ongoing sense-making within technology structuring

Hsiao, Ruey-Lin; Wu, Se-Hwa; Hou, Sheng-Tsung

doi:10.1016/j.infoandorg.2008.01.002

Cited by 23 publications

(20 citation statements)

References 49 publications

(130 reference statements)

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“…In addition, the goals of the individual user may influence how the technology is perceived and ultimately put to use. For example, Hsiao et al (2008) found that an automated satellite-based taxi dispatch system was used differently by cab drivers, based largely on what their goals were for their job; some were motivated to be as efficient as possible as a cabbie, others were focused on maximizing pay, others liked to learn from a variety of passengers, while others liked predictability. Such goals influence how they interpreted and used the technology.…”

Section: Technology Use In Organizationsmentioning

confidence: 99%

Embracing or embattled by converged mobile devices? Users’ experiences with a contemporary connectivity technology

Matusik

Mickel²

2011

Human Relations

155

148

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In this qualitative study, we examine how converged mobile devices (e.g. BlackBerries, Treos, and iPhones) are experienced by users of this contemporary connectivity technology. Perhaps not surprisingly, users experience similar pressures to be accessible and responsive; however, the sources of these expectations extend beyond those internal to organizations to include sources external to organizations (e.g. family, friends, industry, CMD-user community, and society in general). Users’ reactions to responsiveness-accessibility pressures differ in this study, clustering into three different categories — ‘enthusiastic,’ ‘balanced,’ and ‘trade-offs.’ Further analyses reveal three emergent factors influencing users’ reactions: the number of expectation sources; specificity of the sources; and adoption motives. Our research builds on technology and work studies to include factors that are related to heterogeneity in interpretations and enactments. Moreover, findings suggest that in the context of this connectivity technology, the role of the organization may not be as central as it has been in many other studies of technology and work.

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Section: Technology Use In Organizationsmentioning

confidence: 99%

Embracing or embattled by converged mobile devices? Users’ experiences with a contemporary connectivity technology

Matusik

Mickel²

2011

Human Relations

155

148

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“…Our design focuses on drivers' agency and the dynamics of finding passengers, not pre-booking. Drivers in Windhoek, as elsewhere [15], note that they appreciate the freedom to schedule their itineraries and select destinations and passengers. Indeed, elsewhere drivers often prefer their regular taxi dispatch systems to Uber's or Lyft's apps because they let them see, and choose between, incoming requests [21].…”

Section: Designing For the Driversmentioning

confidence: 97%

“…Typically, technology design for taxis focuses on efficiently and effectively connecting drivers and customers, whether drivers pick-up passengers at ranks, on streets or only people who make a booking. Taxi operators in many countries, for example, use central dispatch systems to connect customers' requests, by phone, web-or phone-based apps, to local offices or call-centres that dispatch nearest available taxis [31,15].…”

Section: Technology For Taxismentioning

confidence: 99%

Sociality, Tempo & Flow

Kasera

O’Neill

Bidwell

2016

Proceedings of the First African Conference on Human Computer Interaction

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Ridesharing has become a hot topic in research and in the media, largely because of the recent rise of platforms like Lyft and Uber. Yet shared taxis and paratransit services have played central roles in many African countries' transport systems for years. We conducted an ethnographic study of shared taxis in Windhoek, Namibia, to understand how ridesharing is achieved in this setting, including the drivers' orientations, concerns and practices, and their consequences for their passengers. Our findings lead us to suggest designing a different sort of ridesharing system to support the drivers' agency and tempo, which enables drivers to locate customers in a more ad hoc way than established digital ridesharing platforms. This contributes to a growing body of research on designing for ridesharing.

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“…Frames implicitly guide actors to make sense of uncertain situations and then act accordingly. The social construction involves the transfer of knowledge and the modification of previously held frames to cope with new situations during the implementation and use of a new IT system (Hsiao, Wu, & Hou, 2008). IT-enabled OT as a coevolution process…”

Section: Five Social Constructivist Perspectives On It-enabled Otmentioning

confidence: 99%

“…Through interpretation, actors make sense of the new IT system by drawing on technological frames imported from other domains (Hsiao, Wu, & Hou, 2008). The actors attempt to situate their thoughts about actions in terms of familiar IT systems that they had worked with in the past.…”

Section: Understanding It-enabled Ot As a Coevolution Process Through The Proposed Frameworkmentioning

confidence: 99%

The Coevolution of Routines and IT Systems in IT-enabled Organizational Transformation as an Instance of Digital Transformation:

Taj¹,

Kautz²,

Bruno³

2021

AJIS

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This paper proposes a conceptual framework to study the phenomenon of IT-enabled Organizational Transformation (IT-enabled OT) as a coevolution process of organizational routines and a new IT system. The framework’s objective is to understand IT-enabled OT in a holistic and integrated manner by investigating how actors perceive, interpret, appropriate, and enact, the new IT system in their work routines as well as how they align the new system and these routines with the social order and structures of the organization. It allows the examination of the reciprocal interactions between different aspects of organizational routines and a new IT system to enhance the understanding of how change unfolds in an organization during the implementation, the adoption, use, and adaptation of a new IT system. We illustrate the scope, the analytic and conceptual strength of the framework with a number of examples from the literature and, lastly, discuss its ontological positioning. The paper concludes with a call for further research to empirically validate and refine the proposed framework.

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Sensitive cabbies: Ongoing sense-making within technology structuring

Cited by 23 publications

References 49 publications

Embracing or embattled by converged mobile devices? Users’ experiences with a contemporary connectivity technology

Embracing or embattled by converged mobile devices? Users’ experiences with a contemporary connectivity technology

Sociality, Tempo & Flow

The Coevolution of Routines and IT Systems in IT-enabled Organizational Transformation as an Instance of Digital Transformation:

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