“…Sentiment analysis was conducted using the MPQA Subjectivity Lexicon (Khoo & Johnkhan, 2018; Weibe et al, 2005). Lamba and Madhusudhan (2022) defined sentiment analysis as a natural language processing approach that recognizes significant patterns of information and features from a large collection of text. The sentiment analysis “analyzes thought, attitude, views, opinions, beliefs, comments, requests, questions, and preferences expressed by an author based on emotion rather than a reason in the form of text towards entities like services, issues, individuals, products, events, topics, organizations, and their attributes” (Lamba & Madhusudhan, 2022, p. 191).…”