“…Social media platforms such as Facebook, Twitter, and Instagram, crowdsourcing platforms such as Wikipedia and OpenStreetMap, and citizen science platforms such as eBird and iNaturalist, are examples of UGC gathering platforms. UGC has been demonstrated to be used for investigating customer feedback [2,3], monitoring catastrophic environmental effects [4], tracking visitors in protected areas [5], flood research [6], emergency reporting [7], future prediction [8], service quality analysis [9], managing online encyclopedia [10], and targeting advertisements and recommendations for potential customers [11,12].…”