Sequence recompletion: A practice for managing lapses in conversation

Hoey, Elliott M.

doi:10.1016/j.pragma.2016.12.008

Cited by 41 publications

(13 citation statements)

References 44 publications

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“…Conduct of disengagement includes coparticipants' withdrawal of the gaze (Rossano 2013) and change of bodily position (Mondada 2015, Schegloff 1998, e.g. upon the completion of a sequentially organized topic of talk (Hoey 2017).…”

Section: (Un)availability In Everyday Social Encountersmentioning

confidence: 99%

Working out availability, unavailability and awayness in social face-to-face encounters: The case of dementia

2019

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This article presents a study of how co-present individuals work out the nature of embodied engagement and disengagement displays by individuals with dementia in a Danish public care facility. Research has found that moderate to severe dementia may result e.g. in a lack of social engagement, apathy, and problems in maintaining conversations. Research has, however, also found that co-present individuals indicate their right to unavailability for social interaction. This is accomplished through details of embodied and multimodal conduct such as gaze behavior, which includes practices of glancing and gazing at co-present individuals, or practices of gazing into space. These practices may coincide with indications of 'lack of social engagement' and 'apathy'. This study falls within the framework of ethnomethodology (EM) and employs multimodal conversation analytic (CA) methods to show how co-present individuals monitor residents' displays of engagement and disengagement, primarily gaze behavior, and how they respond to them. The study is based on 20 hours of video-recordings.

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Section: (Un)availability In Everyday Social Encountersmentioning

confidence: 99%

Working out availability, unavailability and awayness in social face-to-face encounters: The case of dementia

2019

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“…Such expansions that follow the completion of the payment and the ensuing thanking sequences can be understood as orientations to the closure proper. This closure-oriented sequence then is ratified and recompleted (see Hoey, 2017) by the salesperson with an mm ("uhum") in line 18. Finally, the interactants move to the closing proper, which in Extract 8 consists of paired thanking actions (line 19-20), a very typical form of an encounter-closing adjancency pair in Swedish (see Grahn, 2017).…”

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confidence: 99%

Task-Completing Assessments in Service Encounters

Lindström

Norrby

Wide

et al. 2019

Research on Language and Social Interaction

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This study examines positive low-and high-grade assessments in service encounters between customers and salespersons conducted in Swedish and recorded in Sweden and Finland. The assessments occur in a regular sequential pattern as third-turn moves that complete request-delivery sequences, longer coherent requesting sections, or request sequences in a pre-closing context. The positive valence of the assessments coheres with the satisfactory outcome of task completion, but their function is primarily pragmatic, used for segmenting the flow of task-oriented institutional interaction. The assessments stand as lexical TCUs, and their delivery is characterized by downgraded prosody and the speaker's embodied shift away from the other. The analysis reveals distributional differences in the interactional practice: Customers produce task-completing assessments more often than the salespersons, and high-grade assessments are more frequent in the data from Sweden than from Finland. The data are in Sweden Swedish and Finland Swedish with English translations. Assessing has been found to be a social activity that displays characteristic patterns of sequential organization and is connected to the more overarching social principle of preference organization (e.g., Goodwin & Goodwin, 1987; Pomerantz, 1984), but assessing is also linked to factors like epistemic stance and agency (see, e.g., Heritage & Raymond, 2005; Thompson, Fox, & Couper-Kuhlen, 2015, p. 144). The study we report on here contributes to the body of work on assessing in social interaction by taking a specific type of institutional activity to the foreground: service encounters in a commercial setting (see, e.g., Felix-Brasdefer, 2015; Fox, 2015). In such interactions, both customers and salespersons engage in the exchange of information, delivery of goods, and other services. The customer wants to buy a product or receive information related to the product, and the staff requests relevant documents and payment at certain stages of the commercial exchange. The participants also position themselves relative to one another in displaying shared understanding, agreement, and orientation to their differential rights and obligations in the asymmetrical institutional context. We have specifically investigated the social organization of box office encounters in Swedish and observe a recurrent sequential pattern around different forms of task completions in these activities. A typical sequential trajectory hereby involves (a) a (general) requesting action, (b) delivery of the

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“…These findings build on conversation analytic work on the basic structural organization of talk-in-interaction by focusing on the absence of talk in a specific sequential location. They extend prior work on lapses (Hoey, 2015(Hoey, , 2017 by showing how a silence generated by turn-taking practices (i.e., refraining from self-selection) is routinely dealt with in ways that resonate at the level of overall structural organization (Robinson, 2013).…”

Section: Discussionmentioning

confidence: 57%

“…These cover a substantial range of orientations to the question of "what next?" in a lapse, though of course they do not exhaust the behaviors observed in lapse environments (e.g., disengagement (Goodwin, 1981) and sequence recompletion (Hoey, 2017)). In choosing from among these alternatives, participants reflexively display their understandings of where they are in the course of their interactions, exhibit sensitivity to the (in)completion of extant courses of action, and introduce as relevant something from "outside" the interaction, respectively.…”

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confidence: 88%

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How Speakers Continue with Talk After a Lapse in Conversation

Hoey

2018

Research on Language and Social Interaction

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How do conversational participants continue with turn-by-turn talk after a momentary lapse? If all participants forgo the option to speak at possible sequence completion, an extended silence may emerge that can indicate a lack of anything to talk about next. For the interaction to proceed recognizably as a conversation, the postlapse turn needs to implicate more talk. Using conversation analysis, I examine three practical alternatives regarding sequentially implicative postlapse turns: Participants may move to end the interaction, continue with some prior matter, or start something new. Participants are shown using resources grounded in the interaction's overall structural organization, the materials from the interaction-so-far, the mentionables they bring to interaction, and the situated environment itself. Comparing these alternatives, there's suggestive quantitative evidence for a preference for continuation. The analysis of lapse resolution shows lapses as places for the management of multiple possible courses of action. Data are in U.S. and UK English. Much of social life occurs in situations where conversation is the central activity (Schegloff, 2006). For these situations, participants arrange themselves for sustained mutual involvement (Goffman, 1963; Kendon, 1990) and exchange speaking turns one after another with minimal gap and overlap (Sacks, Schegloff, & Jefferson, 1974). Any observer of such a scene could identify it as "a conversation." It's somewhat of an idealization, however, to picture these situations as uniformly consisting of continuous turn-by-turn talk. Certain contingencies might result in periods of extended silence. The conversation might be paused for participants to attend to another matter, it might get interrupted by an unexpected event, or-as I address in this article-it might lapse into silence for lack of a next speaker. The problem I am concerned with is how participants in ordinary conversations continue with talk-in-interaction after it lapses. Lapses are periods of nontalk that develop when all interactants forgo the opportunity to self-select in a place where speaking was possible (Sacks et al., 1974). Some activities provide for lapses. For example, lapses that emerge during group coursework (Szymanski, 1999) or when watching television (Ergül, 2016) are accountable by reference to those activities. These situations have been characterized as "ongoing states of incipient talk" (Schegloff, 2007;

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Sequence recompletion: A practice for managing lapses in conversation

Cited by 41 publications

References 44 publications

Working out availability, unavailability and awayness in social face-to-face encounters: The case of dementia

Working out availability, unavailability and awayness in social face-to-face encounters: The case of dementia

Task-Completing Assessments in Service Encounters

How Speakers Continue with Talk After a Lapse in Conversation

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