Serious Games for Training Social Skills in Job Interviews

Gebhard, Patrick; Schneeberger, Tanja; André, Elisabeth; Baur, Tobias; Damian, Ionuț; Mehlmann, Gregor; König, Cornelius J.; Langer, Markus

doi:10.1109/tg.2018.2808525

Cited by 28 publications

(12 citation statements)

References 28 publications

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“…For example, if the SSI recognizes an interviewee's smile, it can send that data to the VSM. In the VSM, designers can integrate contextually different ways how to handle a smile (see Gebhard et al, for a detailed description of how the highly automated interview tool works). For instance, the virtual character reacts with a smile to a user's smile, but only in the beginning of the interview, whereas later in the interview, the virtual character may not smile back as adequacy of smiling differs for the stages of the interview (Ruben et al, ).…”

Section: Methodsmentioning

confidence: 99%

“…At a basic level of automation and without any input from a prior evaluation phase, implementing structured interviews as digital interviews could already be perceived as automatically selecting and deciding about actions as every applicant would automatically respond to the same set of interview questions automatically and in a standardized manner (see Brenner, Ortner, & Fay, ). At a higher level of automation, prior evaluations could be used to choose appropriate follow‐up questions, select appropriate feedback for trainees (Gebhard et al, ), or to decide which interviewees should proceed to the next selection stage.…”

Section: Background and Hypotheses Developmentmentioning

confidence: 99%

“…Thus, highly automated interviews offer lower interactivity than videoconference interviews because participants interact with a virtual communication partner and because the adaption to interviewees is also automatized (cf. Gebhard et al, ). Even the best highly automated tools nowadays will not offer the same interactivity (e.g., possibility to ask open‐ended questions; Frauendorfer, Schmid Mast, Nguyen, & Gatica‐Perez, ) as videoconference interviews.…”

Section: Background and Hypotheses Developmentmentioning

confidence: 99%

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Highly automated job interviews: Acceptance under the influence of stakes

Langer

König

Παπαθανασίου

2019

Int J Selection Assessment

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114

100

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Technological advancements allow the automation of every part of job interviews (information acquisition, information analysis, action selection, action implementation) resulting in highly automated interviews. Efficiency advantages exist, but it is unclear how people react to such interviews (and whether reactions depend on the stakes involved). Participants (N = 123) in a 2 (highly automated, videoconference) × 2 (high‐stakes, low‐stakes situation) experiment watched and assessed videos depicting a highly automated interview for high‐stakes (selection) and low‐stakes (training) situations or an equivalent videoconference interview. Automated high‐stakes interviews led to ambiguity and less perceived controllability. Additionally, highly automated interviews diminished overall acceptance through lower social presence and fairness. To conclude, people seem to react negatively to highly automated interviews and acceptance seems to vary based on the stakes. Open Practices This study was pre‐registered on the Open Science Framework (http://osf.io/hgd5r) and on AsPredicted (https://AsPredicted.org/i52c6.pdf).

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Section: Methodsmentioning

confidence: 99%

Section: Background and Hypotheses Developmentmentioning

confidence: 99%

Section: Background and Hypotheses Developmentmentioning

confidence: 99%

See 1 more Smart Citation

Highly automated job interviews: Acceptance under the influence of stakes

Langer

König

Παπαθανασίου

2019

Int J Selection Assessment

Self Cite

114

100

View full text Add to dashboard Cite

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“…In this game, players are asked to investigate a disturbance at a house where a woman is living with her two children and need to investigate a range of approaches for each part of the scenario. TARDIS is a scenario-based serious game simulation platform that supports social training and coaching in the context of job interviews (Gebhard et al, 2018). It is specifically intended to be used by young people and job-inclusion associations to explore, practice, and improve their skills in a diverse range of possible interview situations by interacting with virtual agents acting as recruiters.…”

Section: Related Work Serious Role-playing Games For the Training Of mentioning

confidence: 99%

A Technical and Conceptual Framework for Serious Role-Playing Games in the Area of Social Skill Training

Othlinghaus-Wulhorst

Hoppe

2020

Front. Comput. Sci.

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Virtual role-playing games can provide an authentic experience of situated learning and allow for trying out different problem-solving and communication strategies without consequences in the real world. This is of particular interest and benefit for the training of social skills. This article presents a conceptual and technical framework for serious role-playing games for the training of specific social skills in virtual 2D learning environments involving chatbots in dialog-centric settings. It summarizes different use cases and evaluation results from prior studies. From the design perspective, several distinctive conceptual features characterize our framework: (1) chat-like interaction with an AI-controlled chatbot, (2) separate phases of immersion and reflection to facilitate a change of perspective that is considered conducive for learning, (3) the learning process is emphasized by means of adaptive feedback based on individual analyses. We propose a system architecture that is based on three components: (1) AI-controlled chatbots that adapt to the player's behavior, (2) a multi-agent blackboard system as the backbone in order to keep components independent and optimize performance due to parallel processing, and (3) intelligent support for an automated evaluation of the player's performance and feedback generation. The training scenarios presented and discussed in this article include workplace-oriented conflict management, patient-centered medical interviews, and customer complaint management. First evaluation studies indicate that the scenarios may be well-suited for real training situations. Due to its flexible architecture, our framework and approach can easily be tailored to different settings and use cases and thus serve as a basis for future research focusing on the adaptation to other contexts and systems. On the basis of these developments, we elaborate important design dimensions, reflect and discuss general issues and major challenges, summarize and contrast different approaches and strategies, and identify opportunities for serious role-playing games in the area of social skills training.

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“…In particular, in the world of education, where paper and pens prevail, a well-developed and educationally oriented videogame is a useful learning tool [5]- [7]. Serious games, as they are commonly known, have shown to be efficient in computer science [8], programming [9], [10], social sciences [11], [12], geography [13], and even teaching social skills [14], among others. Moreover, there are also video games beyond the classic disciplines (although still very few) focused on artistic fields [15] such as the one used in the present study.…”

Section: Introductionmentioning

confidence: 99%

Comparison of a Tablet Versus Computer-Based Classical Theatre Game Among 8–13 Year Children

2021

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In the last ten years, many studies have shown the advantages of videogames as tools for learning, engagement, raising awareness, or increasing interest in different fields. Schools are often the main focus of those studies. However, schools have either PCs or tablets in their classrooms, but rarely have both. That represents a severe limitation to videogame researchers since they can only deploy their video games in schools with the adequate platform for their video games. Researchers are therefore restricted in the number of schools in which they can conduct their experiments. In this paper, we study a videogame's effectiveness in increasing interest towards classical theatre, depending on the platform deployed (computer or mobile device). To that aim, we used "The Courtesy of Spain," a point-and-click videogame created explicitly for this study, based on the play of the same name by Golden Age playwright Lope de Vega. To measure the abovementioned effectiveness, we implemented a quasi-experimental design with a comparison and an experimental group. The experiment involved 542 students between 8 and 13 years old from several middle schools in Madrid's Community (Spain). The study indicates that the videogame developed is equally effective on both devices (Sig <0.05). Our results will allow serious game developers to design one-fits-all games without jeopardizing their efficiency, which broadens the target schools where their games can be tested.

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Serious Games for Training Social Skills in Job Interviews

Cited by 28 publications

References 28 publications

Highly automated job interviews: Acceptance under the influence of stakes

Highly automated job interviews: Acceptance under the influence of stakes

A Technical and Conceptual Framework for Serious Role-Playing Games in the Area of Social Skill Training

Comparison of a Tablet Versus Computer-Based Classical Theatre Game Among 8–13 Year Children

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