Service Innovation Using Social Robot to Reduce Social Vulnerability among Older People in Residential Care Facilities

Khaksar, Seyed Mohammad Sadegh; Khosla, Rajiv; Chu, Mei-Tai; Shahmehr, Fatemeh S.

doi:10.1016/j.techfore.2016.07.009

Cited by 52 publications

(36 citation statements)

References 91 publications

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“…(2) Social robots have potential to reduce older adults' social vulnerability (Khaksar et al, 2016) (3) What is the effect of COVID-19 on consumer attitudes toward social robots and have these attitudes reversed in the new "1.5m-society"?…”

Section: Robotic Transformative Potential In Times Of Covid-19 and Bementioning

confidence: 99%

Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond

Henkel

Čaić

Blaurock

et al. 2020

JOSM

148

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PurposeBesides the direct physical health consequences, through social isolation COVID-19 affects a considerably larger share of consumers with deleterious effects for their psychological well-being. Two vulnerable consumer groups are particularly affected: older adults and children. The purpose of the underlying paper is to take a transformative research perspective on how social robots can be deployed for advancing the well-being of these vulnerable consumers and to spur robotic transformative service research (RTSR).Design/methodology/approachThis paper follows a conceptual approach that integrates findings from various domains: service research, social robotics, social psychology and medicine.FindingsTwo key findings advanced in this paper are (1) a typology of robotic transformative service (i.e. entertainer, social enabler, mentor and friend) as a function of consumers' state of social isolation, well-being focus and robot capabilities and (2) a future research agenda for RTSR.Practical implicationsThis paper guides service consumers and providers and robot developers in identifying and developing the most appropriate social robot type for advancing the well-being of vulnerable consumers in social isolation.Originality/valueThis study is the first to integrate social robotics and transformative service research by developing a typology of social robots as a guiding framework for assessing the status quo of transformative robotic service on the basis of which it advances a future research agenda for RTSR. It further complements the underdeveloped body of service research with a focus on eudaimonic consumer well-being.

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Section: Robotic Transformative Potential In Times Of Covid-19 and Bementioning

confidence: 99%

Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond

Henkel

Čaić

Blaurock

et al. 2020

JOSM

148

View full text Add to dashboard Cite

show abstract

“…Based on our reflections, direct social robots could be understood as a means of empowering particularly older people with fewer social resources (see Burholt, Windle, Morgan, & CFAS Wales team, 2016 ). Khaksar et al (2016) reported that social robots play a mediation role in elder care by delivering personalized services, socializing with and entertaining older people, and creating social connectivity. It has been also noted that a companion robot [Paro] encouraged people to participate in social activities like group games ( Moyle et al, 2013 ).…”

Section: Discussionmentioning

confidence: 99%

“…For the purposes of this paper, social robots can be referred to as robots that provide a social service and support users by developing dyadic ties to people ( Bemelmans, Gelderblom, Jonker, & de Witte, 2012 ; Frennert & Östlund, 2014 ; Khaksar, Khosla, Chu, & Shahmehr, 2016 ; Pfadenhauer & Dukat, 2015 ; Riether, Hegel, Wrede, & Horstmann, 2012 ; Shibata & Wada, 2011 ). There are several different types of social robots, such as humanoid robots [e.g., Zora and Pepper], therapeutic robots [e.g., Paro and JustoCat] and telepresence robots [e.g., Double and Giraff].…”

Section: Methodological and Conceptual Frameworkmentioning

confidence: 99%

Can robots tackle late-life loneliness? Scanning of future opportunities and challenges in assisted living facilities

Pirhonen

Tiilikainen

Pekkarinen

et al. 2020

Futures

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Highlights Social robots entail opportunities and challenges in decreasing emotional and social loneliness. A futures scanning was conducted on technology for older people in assisted living (AL). The analytical frame was built on Robert Weiss’ division of relational functions, and on a distinction between direct and indirect social robots. Social robots could tackle both emotional and social loneliness by empowering people. Ethical concerns of objectification, lack of human contact, and deception need attention.

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“…Recent innovations in natural language processing, hardware speed and miniaturization, and artificial intelligence have allowed the field to advance quickly. Other work has enabled individuals to interact in group therapy sessions where robots engage through a variety of group-based interactive activities including riddles, solving simple mathematical problems, and even sing-alongs [2]- [5]. Other teams have developed robotic applications capable of telling a story to the user, or uploading images to the robot and telling the story associated with the photograph [6].…”

Section: Ieee Technology and Society Magazinementioning

confidence: 99%

Next Steps for Social Robotics in an Aging World

Miller

Bernstein

McDaniel

2021

IEEE Technol. Soc. Mag.

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Service Innovation Using Social Robot to Reduce Social Vulnerability among Older People in Residential Care Facilities

Cited by 52 publications

References 91 publications

Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond

Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond

Can robots tackle late-life loneliness? Scanning of future opportunities and challenges in assisted living facilities

Next Steps for Social Robotics in an Aging World

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