Service Innovations and Experience Creation in Spas, Wellness and Medical Tourism

Smith, Melanie; Ferrari, Sonia; Puczkó, László

doi:10.1108/978-1-78635-290-320161023

Cited by 32 publications

(30 citation statements)

References 18 publications

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“…Lin (2013) noted the need for physical and emotional stimuli to improve psychological wellbeing. Interviewees reinforced this point, expressing the need for innovation like Navarro (2014) and Smith et al (2016), but also to connect to the local context and sustainability. The interviewees highlighted strongly the growing importance of authentic and evidence-based treatments and therapies as well as more integrated, holistic therapies which are connected to creating healthier lifestyles (e.g.…”

Section: Summary and Discussionmentioning

confidence: 89%

“…Ferrari et al (2014) took this work further and discussed the importance of the environment within spa experiences, including the aesthetics, design and atmosphere. Smith et al (2016) highlighted the importance of service innovation when creating spa experiences. Tooman et al (2013) and Hindley and Smith (2017) suggest that cultural differences, expectations and preferences need to be considered in spa experience creation as far as possible.…”

Section: Customer Satisfaction Services and Experiencementioning

confidence: 99%

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An analysis of key issues in spa management: viewpoints from international industry professionals

Smith

Wallace

2019

International Journal of Spa and Wellness

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The aim of this paper is to examine the main issues that are pertinent to spa directors and employees when managing a spa. These include spa leadership; employee motivation; customer service; quality management; sustainability; health and safety; marketing and sales; financial management and funding; spa experience design; lifestyle and future trends. Using a sample of 45 in-depth e-interviews with respondents from 17 countries representing different positions within the spa sector, the authors analyse the priorities and challenges highlighted by the interviewees. This is framed by some of the latest studies in spa management, which provide a background and comparison for the primary research.

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Section: Summary and Discussionmentioning

confidence: 89%

Section: Customer Satisfaction Services and Experiencementioning

confidence: 99%

An analysis of key issues in spa management: viewpoints from international industry professionals

Smith

Wallace

2019

International Journal of Spa and Wellness

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“…These changes create pressure to reconsider their positioning and develop new concepts to (re)attract a private clientele (Diekman et al, 2020). Future research should therefore focus on other source markets (Germany, Israel, Austria and Russia) and products (Dryglas, 2013;Dryglas, 2018;Smith et al, 2016;Vildová et al, 2015), which would meet the requirements and expectations of clients from these countries (Fontanari & Kern, 2003).…”

Section: Resultsmentioning

confidence: 99%

Spa tourism in the Slovak Republic

Derco

2020

International Journal of Spa and Wellness

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“…This is in line with the purpose of food supplement by Decision of the Head of the Food and Drug Supervisory Agency of the Republic of Indonesia (BPOM) Number HK 00.05. 23.3644 2014 which is to complement the needs of nutrients for the body. (see figure 3) Figure 3.…”

Section: Figure 2 Survey Of the Impact Of Exercise On Healthmentioning

confidence: 99%

Halal Supplement: A Perspective of Muslim Millennial Generation

Sobari¹,

Usman²,

Sunarmo³

2019

Proceedings of the Proceedings of the 2nd International Conference on Strategic and Global Studies, ICSGS 0218, October 24-26,

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The healthy lifestyle has been becoming an integration among the millennial generation. This is in line with a Centre for Strategic and International Studies (2017) survey, which states that sports and exercises are most interesting activities and a source of happiness for the millennials. The awareness towards health indirectly affects to the increasing the wellness of sub-sector of healthy food product, supplements, and weight loss nutrients industry. A report from Global Wellness Economy Monitor (2017) states that it has been growing 6,2 percent in 2015 to become U$D 647.8 billion. Based on the above result, the authors have been interested to conduct a specific study regarding the perspective of Muslim millennials. The number of Muslim in Indonesia is 207.176.162 people in which 24,20 percent or 61,68 million of them are millennial generations. In addition, halal labeled-supplement is a new market in the country. These are reasons why the study conducted. This study is an intention analysis of Muslim millennials (18-37 years old) who stay in the city of Jakarta, Bogor, Depok, Tangerang, and Bekasi towards the halal labeled-supplement products by using Push, Pull, and Mooring (PPM) theory by Bansal (2005). The result of the research indicates that only variables of quality, switching behavior, subjective norms, and packaging are positively significant on switching intention; while other variables are insignificant. Moderating variables generally not all have a relationship between pull, push and switching intention.The result can be a reference to producers of halallabeled supplement producers for increasing market shares to Muslim millennial. For the governments, especially BPOM and LPPOM MUI, it is suggested to facilitate the producers in obtaining halal certification services and referring to law No.33 of 2014 concerning halal product assurance.

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Service Innovations and Experience Creation in Spas, Wellness and Medical Tourism

Cited by 32 publications

References 18 publications

An analysis of key issues in spa management: viewpoints from international industry professionals

An analysis of key issues in spa management: viewpoints from international industry professionals

Spa tourism in the Slovak Republic

Halal Supplement: A Perspective of Muslim Millennial Generation

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