“…Studies have also reported that families want support from professionals who are approachable and whose communication is explanatory, honest, and sensitive (Tattersall & Young, ). Other studies have reported informational support as an important need (Decker & Vallotton, ; Minchom, Shepherd, White, Hill, & Lund, ; Scarinci, Erbasi, Moore, Ching, & Marnane, ), with some families reporting a strong desire to receive practical and unbiased information about communication, education, and funding (Gilliver, Ching, & Sjahalam‐King, ; McCracken, Young, & Tattersall, ).…”