Service-oriented approaches for e-government

Abstract

Service-based systems are becoming the dominating technology for providing and combining functionality in distributed systems. They also can be a viable solution to address EGovernment aspects. A typical citizen engages with governmental agencies at several hierarchical levels -local, regional and national. Federal and international organizations come atop. We denote this as the concept of layered government. The citizen expects to find similar procedures at every level. Such commonly designed single points of contact are emerging as real challenges and are often mandated by legal regulations. We use the examples of the German E-Government Initiative "Germany Online" and the EU Services Directive to propose areas where service orientation can be beneficial.

Addressing Sustainability in IT-Governance Frameworks

“…On the other side, users are often compelled to use cloud services instead of organization-mandated on-site applications (Stantchev, Colomo-Palacios, Soto-Acosta, & Misra, 2014) which is only one example of the challenges associated with CC (Wei & Blake, 2010). Despite these challenges, CC technologies have recently gained momentum and moved within less than 5 years from a hyped trend to a mature set of technological innovations providing infrastructures for business and also for public administration (Krolczyk, Stantchev, & Senf, 2009) while providing substantial sustainability benefits (Baliga, Ayre, Hinton, & Tucker, 2011;Berl et al, 2010). However, CC research is still in its early days (Zhang et al, 2010) and more studies on its sustainability aspects are needed.…”