Service Oriented Architecture as a Dynamic Enabler of Customer Prioritization

Mahadevan, Lakshman; Kettinger, William J.

doi:10.2979/eservicej.7.2.28

Cited by 4 publications

(3 citation statements)

References 18 publications

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“…Real time pricing SOA helps in real time pricing Service configuration and service integration Papazoglou et al (2008) Mahadevan and Kettinger (2010) In terms of e-commerce PCI DSS Compliance..., level 3. We were the first e-commerce firm in India and fourth overall in India to be successfully certified.…”

Section: Dynamic Promotionmentioning

confidence: 99%

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Developing SOA-enabled service agility capabilities: case studies in services industry

Raman

Bharadwaj

Mukherjee

2018

IJBIS

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The research paper explores how information technology, specifically service-oriented architecture (SOA)-enabled service agility capabilities, were developed. The paper defines the service agility capabilities (sensing and responding) using dynamic capabilities theory and service dominant logic. In this research, we present two case studies, based on the services sector. This paper explains, 'how' these capabilities were developed by responding organisations. Based on the research results, the propositions were proposed. Further, the model was supported through thematic analysis. The study contributes towards the knowledge base of agility and reveals how SOA-enabled capabilities are developed to achieve agile services.

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Section: Dynamic Promotionmentioning

confidence: 99%

“…Market and customer insight Mahadevan and Kettinger (2010) For telecom case, the promotion is provided by bundling of products. Example of the bundling of products was designed by bundling additional data services, long distance calls with the local calls.…”

Section: Dynamic Promotionmentioning

confidence: 99%

Developing SOA-enabled service agility capabilities: case studies in services industry

Raman

Bharadwaj

Mukherjee

2018

IJBIS

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“…BEA (2006) provides best practices to implement and manage the service lifecycle including SOA initiation, SOA roadmap and SOA execution roadmap but underestimates the organisational transformation required to implement ESOA, particularly in a public sector organisation. Mahadevan et al (2009) on the other hand, propose a 3-level SOA maturity model with process and governance activities to achieve each level. Arsanjani and Holley (2005) propose a four-level SOA maturity model which recommends the incremental adoption of SOA.…”

Section: Introductionmentioning

confidence: 99%

A Framework for Assessing Enterprise-Wide SOA Implementation Readiness

Abdul-Manan

Hyland

2013

International Journal of Intelligent Information Technologies

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Many vendors have acclaimed Service Oriented Architecture (SOA) as a better way to design and build enterprise-wide information systems (EWIS). While these claims may be true in the private sector, there is scant evidence in the literature for the same success in the public sector. The adoption of Enterprise-wide SOA (ESOA) as the dominant development paradigm within an organization often requires significant organizational changes, which are difficult to achieve in the public sector, with its strict hierarchies and departmental independence. Although many government departments are beginning to adopt this new paradigm, the literature does not provide a suitable ESOA implementation readiness framework for use in the public sector. This research proposes a framework based on Critical Success Factors (CSFs) and a CSF scorecard to evaluate an organisation’s ESOA implementation readiness. The framework and scorecard were tested in a test case in the Malaysian government, and the results validate the accuracy and usefulness of both the CSF Framework and the CSF Scorecard.

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