Service quality in leisure, events, tourism and sport

Buswell, John A.; Williams, Christine; Donne, Keith Edward; Sutton, Chris J

doi:10.1079/9781780645445.0000

Cited by 4 publications

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Learning from Events Mismanagement

Higson¹

2022

Events Mismanagement

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peaking to his son after a cataclysmic fire destroyed much of Thomas Edison’s life’s work, the prolific inventor famously said: “There is great value in disaster. All our mistakes are burned up. Thank God we can start anew.” (Clemmer, 1999: 94) This quote on coping with failure is one of many to offer inspiration during dif- ficult times. Indeed, any number of entrepreneurs, leaders or captains of industry say the foundation of their success was a positive attitude to failure. There can be no doubt that there is much to learn from mistakes, mishaps, failures, and disasters. In fact, it would be very bad management not to seek to do so. Whilst learning from failure is a fundamental aspect of lifelong learning, it should also be a basic tenet of good management. Therefore, this chapter aims to do three things. First, it explores the nature of management learning within the context of learning from failure. Second, it examines the range of management disciplines, approaches, and techniques which event managers might use to help them avoid failures. Third, it addresses each of these within the context of events management failures. This chapter is thus designed to both underpin the case studies presented throughout the book, and to help inform the reader’s understanding and application of the lessons to be learned.

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Learning from Events Mismanagement

Higson¹

2022

Events Mismanagement

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Building the Virtual Dancefloor: Delivering and Experiencing House Music Events in the Time of COVID-19

Grebenar

2024

Tourism and Hospitality

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The COVID-19 pandemic and its consequent social lockdowns necessitated an immediate cessation of events, replaced entirely by virtual events—a concept present in the existing events literature, but one not fully conceptualised. This article explores the virtual event experience during the pandemic through the lens of a case study, Love to Be events, a long-established house music brand which produced a series of successful virtual events during the lockdowns and beyond. This research also offers discussion on the potential for virtual events—in contrast to what this research terms ‘venued events’—to become a notable and profitable element of the events industry in the longer term. This article presents a substantial literature review considering multiple relevant areas, centring on the event experience and virtual event potential. This article also presents primary qualitative data in the form of a semi-structured interview with Marc Dennis and Tony Walker, DJs and founders of Love to Be, conducted in Autumn 2020 via Zoom, and analysed using a thematic analysis as well as a comparison with other pandemic virtual events. The original contribution to the events studies literature is two-fold; firstly, a novel conceptualisation of event experience during this historic moment, documenting the practical and philosophical nature of events at that time. Secondly, by synthesising primary and secondary data, it offers theoretical principles on how virtual events may develop to become a notable and profitable element of the industry. This article concludes with suggestions for future research, in the hope that this exploratory research will stimulate further studies.

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Development of LsPQM-12 Instrument to Measure Leisure Specific Psychological Well-being and Quality of Life of Mothers of Children with Autism Spectrum Disorder

Sylvia

Shwetha

2022

IJHSP

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Purpose: The purpose of this study was to develop a comprehensive tool to identify key components of leisure, thereby, examining the relationship between the prevalence of leisure (PLA) and psychological wellbeing (PWB); and its overall effect on the quality of life (QOL) of mothers of children with Autism-Spectrum-Disorder (ASD) with the demanding care of the child with autism. Design/Methodology/Approach: A cross-sectional design with interpretivism and an inductive approach a sample of 140 mothers of children with ASD, in India was used to develop this instrument. Structural equation modeling (SEM), partial least squares structural equation modelling (PL-SEM), and chi-square were used to analyze the scale items. Research data was interpreted by exploratory factor analysis and Confirmative factor analysis. Reliability was explored through split-half and internal consistency estimation using Cronbach's alpha. Finding/Result: The comprehensive outcome of quality of life (QOL) is measured as the result of engaging in the leisure of individual choice for self-replenishment, social connectedness, and happiness in life despite the demanding care of the child with autism. The overall unidimensional reliability with Cronbach’s alpha value of the scale is 0.656 having reasonably strong reliability. The construct-wise reliability demonstrated between 0.654 and 0.840 showing a high-reliability level. The validity of the instrument was established by face, content, construct, convergent, and discriminant validity tests. Most importantly the measurement model of the LsPQM-12 instrument has shown 0.935 CFI, 0.097 RMSEA, and 0.053 SRMR. Originality/Value: Leisure-specific quality of life of mothers of children with ASD as an outcome of acknowledgment of prevalence of leisure as well as the absence of leisure made possible by the development of this instrument. Thereby integrating daily leisure of short duration despite the demanding care of the child, towards the psychological wellbeing of the mother was the sequel of this study. Appraisal of time of mother’s leisure schedules in parallel with the child’s therapeutic interventions to raise overall QOL is the objective of the study. Paper Type: Case study-based analysis.

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Service quality in leisure, events, tourism and sport

Cited by 4 publications

References 0 publications

Learning from Events Mismanagement

Learning from Events Mismanagement

Building the Virtual Dancefloor: Delivering and Experiencing House Music Events in the Time of COVID-19

Development of LsPQM-12 Instrument to Measure Leisure Specific Psychological Well-being and Quality of Life of Mothers of Children with Autism Spectrum Disorder

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