Service specification in pre-tender phase of public procurement - A triadic model of meaningful involvement

Holma, Anne-Maria; Vesalainen, Jukka; Söderman, Anne; Sammalmaa, Johanna

doi:10.1016/j.pursup.2019.100580

Cited by 30 publications

(38 citation statements)

References 94 publications

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“…In a nonstandardized production process, the interaction between the parties can be important for the design and implementation of the service (Axelsson and Wynstra, 2002). In this context, suppliers and even third parties, such as consultants, can play an active role in defining the nature and mode of a service's delivery (Araujo and Spring, 2006;Gadrey and Gallouj, 1998;Holma et al, 2020). Selviaridis et al (2013) propose a typology for provider roles in specification processes of business services from an interactive perspective.…”

Section: Suppliers' Roles In Service Specificationmentioning

confidence: 99%

Dynamic roles of suppliers in the specification of business services

Mota

Santos

2021

Technological Forecasting and Social Change

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Section: Suppliers' Roles In Service Specificationmentioning

confidence: 99%

Dynamic roles of suppliers in the specification of business services

Mota

Santos

2021

Technological Forecasting and Social Change

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“…McKevitt and Davis (2013), for example, divide the PP process into three phases, namely, pre-tender, tender and post-tender. The pre-tender phase includes both the buyer’s internal and external activities in which the potential suppliers can be involved (Holma et al , 2020). Patrucco et al (2017) have provided a detailed description of the initial activities in the PP process, which cover pre-tender and tender phases.…”

Section: Conceptual Frameworkmentioning

confidence: 99%

Conceptualizing the supplier switching process: an example from public procurement

Holma

Bask

Laakso

et al. 2021

JBIM

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Purpose This paper aims to develop a framework for switching a service supplier in a supply network. Design/methodology/approach The study builds on existing literature in the field of purchasing and supply management, public procurement (PP) and the Industrial Marketing and Purchasing approach, as well as on an illustrative example case, from the PP context, of a supplier switch in a service delivery process. Findings During a switching process, the buyer must simultaneously manage the ending of a relationship with the incumbent supplier and the beginning of a relationship with a new supplier. Collaboration with the focal suppliers to develop a service process with standardized components prevents disruptions in the service processes and reduces the impact of the switch on the wider network. Research limitations/implications The conceptualization suggested in this paper needs to be further explored in different empirical contexts to assess its practical adequacy. Practical implications Practitioners responsible for service procurement can use the findings to develop collaboration with suppliers, both when it comes to service process development and to the switching process. Furthermore, the authors highlight the importance of ending competencies and the development of an exit plan to conduct a “beautiful exit.” Originality/value The paper integrates relationship initiation and ending studies, as well as procurement process models to develop a refined switching process framework. Many PPs rely on short-term relationships due to the legal obligation to frequently invite suppliers to tender, thus understanding the supplier switching process is important both for private and public sector actors.

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“…In order to procure the right quality goods, there is need for detailed specification so as to help identify what the contractor is required to offer and also help the contractors appropriately bid based on specifications in the bid documents. The type of procurement determines whether specifications are simple or complex (Holma et al, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

An Assessment of Procurement Planning Practices on User Perception of Procurement Performance: A Case Study of Masinde Muliro University of Science and Technology, Kenya

Wafula¹,

Juma²

2021

theijbm

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The main purpose of the study was to investigate the impact of procurement strategy on public sector procurement performance perceptions. Owing to the diversity of functions, the use of public funds by a purchasing body to purchase products, facilities, and works is known as public procurement. The study's basic objectives on a case study of Masinde Muliro University of Science and Technology were conducted to determine the impact of procurement strategy on user perceptions of procurement performance in the public sector. In this study, a descriptive research design was adopted. Employees of Masinde Muliro University of Science and Technology were the target population. The study employed a descriptive design. The target population consisted of 1157 employees from Masinde Muliro University of Science and Technology. To generate a sample size of 286 respondents, researchers utilized purposeful, simple random, and stratified sampling procedures. Data was collected using a questionnaire. This study employed the Cronbach alpha coefficient as an indicator of test instrument reliability, at a threshold of 0.7 and beyond. Construct validity and material validity were employed to allow structured modifications of the research instrument for the purpose of enhancement and refinement. The data received from the departments was descriptively analyzed using SPSS version 25 to determine how dependent and independent variables are related. Pearson correlation coefficient was used to evaluate the strength of the association between the dependent and independent variables (r). The metrics for measuring the institutions' performance was the quality of service to user departments' satisfaction. The study found out that procurement planning practices contribute significantly on user perception of performance in MMUST. This study recommends that the MMUST management should incorporate procurement planning in their operations to enhance performance.

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Service specification in pre-tender phase of public procurement - A triadic model of meaningful involvement

Cited by 30 publications

References 94 publications

Dynamic roles of suppliers in the specification of business services

Dynamic roles of suppliers in the specification of business services

Conceptualizing the supplier switching process: an example from public procurement

An Assessment of Procurement Planning Practices on User Perception of Procurement Performance: A Case Study of Masinde Muliro University of Science and Technology, Kenya

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