Service supply chain management process capabilities: Measurement development

Boon‐itt, Sakun; Wong, Chee Yew; Wong, Christina W.Y.

doi:10.1016/j.ijpe.2017.06.024

Cited by 69 publications

(90 citation statements)

References 113 publications

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“…Second, despite previous studies having examined the operational impact of supplier integration for manufacturing firms (Zhang et al, 2018), few studies have empirically operationalized this concept in services. This study adds to this literature and thus respond to recent calls for more research on service SCM (Boon-itt et al, 2017;Liu et al, 2019). Third, it develops and validates the measurement scale of IS capabilities in managing service supply chains, which is consistent with the recent call within the SCM literature to explore a comprehensive range of IT in SCM (Ganbold et al, 2020).…”

Section: Introductionsupporting

confidence: 72%

Understanding the link between IS capabilities and cost performance in services: the mediating role of supplier integration

Teng

Tsinopoulos

2021

JEIM

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PurposeThe purpose of this study is to explore the link between information systems (IS) capabilities, supplier integration and cost performance in the service context. Specifically, it empirically investigates how supplier integration meditates the relationship between three dimensions of IS capabilities and cost performance in service firms.Design/methodology/approachA survey of 156 UK service firms was conducted and the data analyzed to determine the role of supplier integration in mediating the effects of IS capabilities on firms' cost performance. The research model was tested using structural equation modeling (SEM), and the neural network model was used to rank the relative influence of significant predictors obtained from SEM.FindingsThe results confirmed that supplier integration fully mediates the effects of information technology (IT) for supply chain activities and flexible IT infrastructure on cost performance and partially mediates the effect of operations manager's IT knowledge on cost performance. The results showed that operations manager's IT knowledge is the strongest predictor of supplier integration.Originality/valueThis study takes a step toward quelling concerns about the business value of IS, contributing to the development and validation of the measurement of IS capabilities in the service operations context. Additionally, it adds to the emerging body of literature linking supplier integration to the operational performance of service firms.

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Section: Introductionsupporting

confidence: 72%

Understanding the link between IS capabilities and cost performance in services: the mediating role of supplier integration

Teng

Tsinopoulos

2021

JEIM

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“…Given the rapid economic expansion of service activities of global businesses in recent times (Kowalkowski et al 2015), the service supply chain has become an important topic for debate amongst the key researchers in the operations management area (Wang et al 2015;Chithambaranathan et al 2015;Aitken et al 2015;Holmström and Partanen 2014). However, there is still lack of fundamental research in this area, meaning our understanding of the topic is still rudimentary (Baltacioglu et al 2007;Boon-itt, Wong, and Wong 2017;Harvey 2016) which is limiting its advancement in terms of quality, process excellence and integration.…”

Section: Introductionmentioning

confidence: 99%

A systematic literature review on the service supply chain: research agenda and future research directions

Choudhury

Paul

Rahman

et al. 2020

Production Planning & Control

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This paper provides a methodological overview of service supply chain research through a comprehensive review of published literature, enabling us to describe the service supply chain from a knowledge perspective. The nature of the service supply chain is substantially different from the characteristics of the traditional supply chain. Consequently, the robustness of ideas underpinning this area of research has not been fully analysed by the academic community and a more cross-disciplinary approach is needed. Following comprehensive review, all the selected papers can be divided into nine generic groups in terms of problem focus in the service supply chain. These were production processes, human resources, logistics, information technology, theory and model generation, productivity and profitability, environmentally friendly practices, customer satisfaction and other cross-disciplinary studies. Four key aspects of the service supply chain are recommended for future research, namely: environment-friendly practices, market relationships, information technology integration and adoption of industryspecific case studies. In future extensions, additional work can include and correlate knowledge from other disciplines, theoretical perspectives, intellectual trends, and traditional practices associated with service industries. Lastly, this study could be used as a starting point for establishing a future research agenda in the area of the service supply chain.

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“…SSC research has gained significance due to the increasing importance of the service sector in economy. However, the main body of the SCM studies still focuses on the manufacturing sector [18]. The literature on SSC remains relatively nascent [19].…”

Section: Supply Chain In Tourism Industry: From Distribution Channel mentioning

confidence: 99%

Constructing the Green Supply Chain for Rural Tourism in China: Perspective of Front–Back Stage Decoupling

Chen

Guan

et al. 2018

Sustainability

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Rural tourism serves as an important engine for rural development, but also brings environmental pressure. The balance between sustainability and local economic benefits is critical to rural tourism development in developing countries. Incorporating the theories of green supply chain and front–back stage decoupling, this paper proposes a new model of green tourism supply chain for rural tourism to relieve the dilemma between economic efficiency and environmental sustainability. Back-stage functions have been decoupled from individual rural tourism service units to form shared service centers, which centralize the provision of back-stage functions and generate an independent tier of suppliers in the green Tourism Supply Chain (TSC). Field practice experiences relating to green TSC construction and operation are also discussed. The new structure of green supply chain shows positive environmental and economic effects of rural tourism. It increases the tourism business efficiency without sacrificing the local environment. The paper intends to present a new perspective and explores a new research path to green supply chain research in tourism and other service industries which have been previously limited in manufacturing framework and provide some insights into tourism destination practice.

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Service supply chain management process capabilities: Measurement development

Cited by 69 publications

References 113 publications

Understanding the link between IS capabilities and cost performance in services: the mediating role of supplier integration

Understanding the link between IS capabilities and cost performance in services: the mediating role of supplier integration

A systematic literature review on the service supply chain: research agenda and future research directions

Constructing the Green Supply Chain for Rural Tourism in China: Perspective of Front–Back Stage Decoupling

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