Servicing the Various Publics at a State Supported Academic Library

Assessment of the Learning Resource Center of Saint Michael College of Caraga

“…Faculty members can work with library staff and are sometimes consulted about suggestions for purchase. Conventionally they focus on their own interests and expect quick service from the library staff (Boulanger, 1991) they are considered heavy and frequent users of library resource and tend to relegate their search demands onto the librarians, often being disinterested in learning how to use the reference sources or yet another new database themselves. Pritchard (1995) the new roles for librarians can and should grow out of the things that we have always done: relating user needs to information availability; managing complex technological, financial, and bureaucratic systems; designing interconnected technical systems, organizational structures, and human interfaces; selecting and organizing information resources; teaching and consulting; articulating logical and intuitive insights about information; and interacting with the external environment through the formulation and articulation of information policy.…”

Sharing the value and impact of outreach: Taking a multifaceted approach to outreach assessment

“…Earlier mentions of outreach in the literature frequently refer to engagement with off-campus populations, now commonly referred to as extension and public engagement. For example, academic librarians frequently used the term outreach to describe engaging middle and high school students, professional continuing education programs, and members of the local community (Boulanger, 1990;Glogoff & Glogoff, 1998;Gresham & Van Tassel, 2000;Jesudason, 1993;Kudlay, 2000;Rankin & Sayre, 1993). While many librarians still use the term outreach to describe this type of activity, the literature increasingly reflects the term outreach being used to describe efforts to promote library awareness and library services to on-campus populations.…”