“…Video observation in primary care research focuses on the interaction between the practitioner and the patient, and technology or other personnel in the primary care team (Pearce et al, 2006, Spelten et al, 2015. In doing so, rich verbal, nonverbal and para-verbal communication may be extracted for analysis which assists researchers to understand the dynamics and communication techniques, skill development, and engagement in reflective practice in order to improve patient and professional interactions and outcomes (Asan and Montague, 2014, Macdonald et al, 2013, van Dillen et al, 2014a, Van Dillen et al, 2014b, Van Dillen et al, 2015, Verbiest et al, 2014.…”