Setting the after sale process and quality control at car dealerships to the purpose of increasing clients satisfaction

Stevanović, Igor J; Stanojević, Darko; Nedić, Aleksandar

doi:10.5937/jaes11-3821

Cited by 10 publications

(3 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Work [9] does solve this task. The authors define the quality of performed operations as the base for the economic development of car service enterprises.…”

Section: Literature Review and Problem Statementmentioning

confidence: 99%

Assessing the quality level of technological processes at car service enterprises

Tarandushka

Mateichyk

Kostian

et al. 2020

EEJET

View full text Add to dashboard Cite

“…Work [9] does solve this task. The authors define the quality of performed operations as the base for the economic development of car service enterprises.…”

Section: Literature Review and Problem Statementmentioning

confidence: 99%

Assessing the quality level of technological processes at car service enterprises

Tarandushka

Mateichyk

Kostian

et al. 2020

EEJET

View full text Add to dashboard Cite

“…-забезпечення ресурсами з погляду цілей, функціональності, експлуатаційних характеристик, готовності, витрат, безпеки. Кожен елемент інфраструктури повинен відповідати встановленим вимогам; -застосування сучасних методів ремонту транспортних засобів, виходячи з потреб і очікувань зацікавлених сторін (клієнтів, постачальників) з урахуванням видів і частот заявок на послуги; -розгляд питань навколишнього середовища, таких як забруднення природи, відходи виробництва та інші [4,5]. Абсолютні параметри площі, устаткування і персоналу.…”

Section: матеріали та методи аналізу процесів технічного обслуговуванunclassified

Development of the indicator’s system for quality controlling vehicles' processes of maintenance and repair

Тарандушка¹,

Одокієнко²,

Tarandushka³

2016

TAPR

View full text Add to dashboard Cite

“…So quality controller and operational checks can save the risk to make any mistakes. (Igor, Darko and Aleksandar, 2013)…”

Section: Increasing Customer Satisfaction In Term Of After-sales Busi...mentioning

confidence: 99%

Engine oil change lead time reduction of commercial vehicle service center in Thailand

Datoh¹

View full text Add to dashboard Cite

In the high competition, the service time is one of many important factors that some customers are likely to concern. This thesis would like to investigate the root causes of the unnecessary activities in a selected authorised service centre which can be improved overall service lead time especially engine oil changing service and light commercial vehicles only (Pick-up and SUV) and to be a prototype improvement plan to suggest other authorised service centres in Thailand in the future. The procedure of engine oil change service can be grouped into 3 phases including the pre-checking, maintenance and post-checking phase. The idea of lean, some lean strategies and the analysis of the external and internal environments, for example, Value Stream Mapping, Non-value activities (Muda), The continuous improvement (KAIZEN), ECRS method, Five-Forces model, SWOT analysis and Fishbone diagram are utilised for finding issues and wasteful exercises inside the current process. Furthermore, the service centre can utilise the concept of Dual mechanics to make servicing time reduce by half in the maintenance phase. Overall, the inefficiency wasteful factors can be divided into 3 major groups namely the issue of inefficiency of service advisor (SA), the issue of poor workshop management and the issue of parts management and the total number of non-value activities is 10 sub-points. So, this research will give recommendations and compare the result between before and after and future improving the engine oil change process. All related issues will decrease which can enhance the faster service time of engine oil changing to compete within the after-sales car business.

show abstract

Setting the after sale process and quality control at car dealerships to the purpose of increasing clients satisfaction

Cited by 10 publications

References 1 publication

Assessing the quality level of technological processes at car service enterprises

Assessing the quality level of technological processes at car service enterprises

Development of the indicator’s system for quality controlling vehicles' processes of maintenance and repair

Engine oil change lead time reduction of commercial vehicle service center in Thailand

Contact Info

Product

Resources

About