“…In some finite-capacity loading models (Kekre, 1987;Banker, Datar, and Kekre, 1988;Karmarkar and Kekre, 1992;Yang and Deane, 1993;Matsuura, Tsubone, and Kanezashi 1996;Tielemans and Kuik, 1996), a production facility is modeled as a queuing system where the expected queuing delay serves as a performance measure. For a high level of utilization (i.e., high system load), the expected queuing delay dominates the expected total manufacturing stay-time (defined as queuing delay plus processing time).…”