“…Similarly, in sexual offender treatment, research has revealed that warm, empathic, encouraging, directive and non-confrontational therapist characteristics were associated with general treatment benefits, and, more specifically, with decreased denial and minimization and improved relationships (Marshall, 2005;Marshall et al, 2003;Marshall et al, 2002;Marshall, Burton, & Marshall, 2013Serran et al, 2003Walji et al, 2013). Sex offender clients themselves have identified process variables and therapist qualities as crucial to their engagement in counselling (Levenson, Macgowan, Morin, & Cotter, 2009;Levenson & Prescott, 2009;Levenson, Prescott, & D'Amora, 2010). Sex offender treatment, however, has historically employed confrontational methods and a focus on content over process, perhaps inhibiting engagement (Yates, Prescott, & Ward, 2010).…”