Sexual harassment and wellbeing in tourism workplaces: the perspectives of female tour guides.

Alrawadıeh, Zaid; Alrawadıeh, Derya Demırdelen

doi:10.1079/9781789243215.0080

Cited by 13 publications

(14 citation statements)

References 43 publications

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“…The demographic profile of the respondents is presented in Table 1. Despite the challenging and demanding nature of tour guiding especially for females (Alrawadieh & Demirdelen Alrawadieh, 2020), the sample was split almost equally between females and males. Almost all the respondents mentioned that they willingly chose to major in tour guiding.…”

Section: Sampling and Data Collectionmentioning

confidence: 99%

Does Employability Anxiety Trigger Psychological Distress and Academic Major Dissatisfaction? A Study on Tour Guiding Students

Alrawadıeh¹

2021

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The tourism and hospitality industry has been severely hit by the ongoing Covid-19 pandemic resulting in much uncertainty about the future of careers within the industry. While current employees have been subject to growing research from different perspectives, little is known about tourism students' (thus potentially future tourism employees) employability anxiety and how this can influence their well-being and attitudes toward their current academic majors. To fill this gap, this study proposes and assesses a conceptual model linking employability anxiety, psychological distress, perceived social support, and academic major satisfaction. Drawing on data collected from tour guiding students in Turkey, the results show that students' employability anxiety was significantly associated with increased psychological distress and decreased academic major satisfaction. The study findings fail to support the proposed moderating effect of perceived social support indicating that when anxious about their vocational future, tour guiding students' levels of psychological distress and academic major dissatisfaction are less likely to be mitigated by perceived social support.

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Section: Sampling and Data Collectionmentioning

confidence: 99%

Does Employability Anxiety Trigger Psychological Distress and Academic Major Dissatisfaction? A Study on Tour Guiding Students

Alrawadıeh¹

2021

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“…Well-being is a complex concept and there exists no definition that is accepted by all (Brown & Westaway, 2011). Life satisfaction and happiness are often used to describe well-being (Eger & Maridal, 2015;Alrawadieh & Demirdelen Alrawadieh, 2020). In positive psychology, hedonism and eudaimonism are key concepts employed to understand wellbeing.…”

Section: Well-being Of Tourism Employeesmentioning

confidence: 99%

“…A large body of research highlights this intersection from the tourist side as well as the local community side (Woo, Kim, & Uysal, 2015;Nawijn & Filep, 2016;Knobloch, Robertson & Aitken, 2017;Saayman et al, 2018). Recently, however, the well-being of tourism and hospitality employees has gained some attention (Alrawadieh & Demirdelen Alrawadieh, 2020).…”

Section: Well-being Of Tourism Employeesmentioning

confidence: 99%

Emotional Labor, Quality of Work Life, and Life Satisfaction of Tour Guides: The Mediating Role of Burnout

Alrawadıeh

Dinçer²

2021

Journal of Tourism Leisure and Hospitality

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The impact of emotional labor on employees' well-being has received little attention. Specifically, previous research is not consistent when the different outcomes of emotional labor on tourism employees' personal and professional life are considered. Drawing on emotional labor and well-being theories, the present study proposes a conceptual model linking emotional labor' s dimensions (i.e., emotional dissonance and emotional effort) with other social and organizational variables. Using data from Turkish tour guides, the study reveals that while emotional dissonance increases burnout and turnover intention and decreases the quality of work life, emotional effort is associated with decreased burnout and enhanced quality of work life and life satisfaction. The study confirms the mediating role of burnout on the relationship between emotional dissonance and quality of work life, as well as the relationship between emotional dissonance and life satisfaction. However, the study results fail to confirm the moderating role of organizational support on the relationship between emotional dissonance and burnout. The study makes several theoretical contributions and suggests implications for different stakeholders. IntroductionThe labor-intensive nature of tourism services implies an intensive interaction between tourism employees and customers (Deery & Jago, 2009). Although it could be often stressful (Acar & Erkan, 2018), employees are usually expected to regulate their emotions according to the display rules desired by their organizations (Pizam, 2004). These desirable emotions may not necessarily be matching with employees' truly felt emotions. This surface acting is referred to as emotional dissonance whereas employees' effort to truly feel the emotions desired by the employer is referred to as deep acting or emotional effort. Both cases are conceptualized in the emotional labor theory, which suggests that employees manage their emotions to abide to the employers' rule of display. Previous research addresses the antecedents and consequences of

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“…One alternative conceptualization of the construct of sexual harassment treats it as a somewhat subjective phenomenon [27], with the argument that people who have experienced the same conditions can reach different conclusions about whether sexual harassment has occurred; indeed, a primary factor in that conceptualization is whether victims themselves perceive that they have been sexually harassed. However, in the hotel industry, the challenge appears to be how seriously harassment is taken even when it is clear: Hotel employees had reported that even when they were clear that they were being sexually harassed, they just ignored it or accepted it as part of their work [7,8]; other researchers documented, though, that these responses were significantly affected by personal characteristics, specific occupational and environmental aspects, and gender differences [28,29].…”

Section: Introductionmentioning

confidence: 99%

Sexual Harassment to Male Hotel Employees: An Assessment of its Negative Consequences

Park¹,

Kim²,

Yu³

et al. 2022

JOMH

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Background: Sexual harassment in the workplace is an important issue that leaders should always be striving to address, but the public's focus has always been on harassment by male perpetrators against women. Sexual harassment experienced by male employees has been easily overlooked by the public. Therefore, this study aimed to verify the effects of sexual harassment perceived by male hotel employees and its effects on their individual mental, emotional, and work outcomes. Methods: In this study, a qualitative survey was administered to male hotel employees over 20 years old regarding their experiences with sexual harassment. The reliability and validity of variables were verified through regression, and confirmatory factor analyses on the derived attributes and variables verified in previous studies. Results:The male hotel staff in this study reported negative effects of verbal, physical, visual, and psychological sexual harassment on their self-rated mental health (SRMH), whereas high SRMH positively affected the organization by increasing organizational citizenship behavior and self-efficacy and lowering turnover intention. The negative emotional experience of sexual harassment at work increased emotional violation, decreased organizational citizenship behavior and self-efficacy, and increased turnover intention. Conclusions: The seriousness of sexual harassment against men in the workplace has easily been overlooked, however, the findings here confirm that it is a severe crime for both male and female victims and has serious adverse effects on both individuals and workplaces. Consequently, hotel owners, leaders, managers, and other stakeholders are urged to acknowledge rather than overlook male sexual harassment in the workplace and take appropriate measures to eliminate such emotional boundary violations as harassment.

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Sexual harassment and wellbeing in tourism workplaces: the perspectives of female tour guides.

Cited by 13 publications

References 43 publications

Does Employability Anxiety Trigger Psychological Distress and Academic Major Dissatisfaction? A Study on Tour Guiding Students

Does Employability Anxiety Trigger Psychological Distress and Academic Major Dissatisfaction? A Study on Tour Guiding Students

Emotional Labor, Quality of Work Life, and Life Satisfaction of Tour Guides: The Mediating Role of Burnout

Sexual Harassment to Male Hotel Employees: An Assessment of its Negative Consequences

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