Shall I Google it or ask the competent villain down the hall? The moderating role of information need in information source selection

Lu, Li; Yuan, Y. Connie

doi:10.1002/asi.21449

Cited by 65 publications

(59 citation statements)

References 51 publications

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“…This is contrary to the findings of Lu and Yuan (2011), who did show support for contingencies being able to change the model of source selection that information seekers use in a particular situation. Although we do see accessibility gaining in importance and technical quality becoming weaker, both remain significant influences, contrary to what would be expected would the least effort model be true.…”

Section: Discussioncontrasting

confidence: 99%

“…They found that the higher an individual's need for achievement, the more he or she is influenced by source expertise in his or her source choices. Finally, Lu and Yuan (2011) established an individual's need for information as a significant moderator: The amount of information people feel they further need to adequately handle a task was found to change the weights information seekers attach to a source's accessibility and quality when making source choices. Xu, in cooperation with others, studied the potentially moderating effects of several task characteristics, such as task importance, with varying results.…”

Section: A Contingency Perspectivementioning

confidence: 99%

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The quality versus accessibility debate revisited: A contingency perspective on human information source selection

Woudstra

Hooff

Schouten

2015

Asso for Info Science & Tech

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Previous studies have not fully investigated the role of source accessibility versus source quality in the selection of information sources. It remains unclear what their (relative) importance is. Three different models have been identified: (a) an exclusively accessibility-driven model, (b) a cost-benefit model in which both accessibility and quality are significant influences, and (c) an exclusively quality-driven model. Moreover, the conditions under which accessibility and quality are important are not well understood. The goal of our study is to shed more light on both issues by assessing the role of different dimensions of accessibility and quality and how their importance is affected by time pressure. We conducted a policy-capturing study in which 89 financial specialists participated. Each judged 20 scenarios in which the accessibility and quality of human information sources, as well as time pressure, were manipulated. Results showed that both accessibility and quality affect the likelihood of asking a human information source for information. Moreover, although the weights attached to physical accessibility and the source's perceived technical quality were indeed moderated by time pressure, in both conditions we find support for a cost-benefit model of information seeking, in which both accessibility and quality are significant influences.

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Section: Discussioncontrasting

confidence: 99%

Section: A Contingency Perspectivementioning

confidence: 99%

The quality versus accessibility debate revisited: A contingency perspective on human information source selection

Woudstra

Hooff

Schouten

2015

Asso for Info Science & Tech

View full text Add to dashboard Cite

show abstract

“…Moreover, Bruwer and Thach (2013) found that the seeker's choice of an information source is explained by his/her level of familiarity with the search's object. Yet, the nature of the information need also directs the seeker's choice (Lu & Yuan, 2011).…”

Section: Information Seekingmentioning

confidence: 99%

Food Consumer Information Behavior: Need Arousal, Seeking Behavior, and Information Use

Lioutas

2014

Journal of Agricultural & Food Information

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This article draws from general and specific literature to present the way food consumer information behavior is executed from the stage of information need recognition to that of information use. Information needs are derivative needs, which originate from primary (physiological or psychological) needs. After need arousal, the consumer starts seeking food information by using one or more of the available out-of-store (published material, media, experts, institutional bodies, and social milieu) or in-store (store personnel, food labels) information sources. The information gathered is evaluated and, when it is judged insufficient in terms of quantity and/or quality, the consumer continues to seek information by following other paths. Simultaneously and/or subsequently, the information is refined, processed, and translated into different behavioral responses. The article concludes by highlighting some open issues and by proposing new research directions.KEYTERMS consumer, food information, information behavior, information needs, information seeking, information use

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“…What methods are there for competitor analysis? In Web 2.0 virtual communities, mass production and dissemination of information have become faster and easier than ever before (Lu and Yuan, 2011), which increasingly impacts how people seek information they need (Fallis, 2008). In this situation, many studies have explored semantic techniques so as to analyze information.…”

Section: Literature Reviewmentioning

confidence: 99%

Exploring employee perceptions of Web 2.0 virtual communities from the perspective of knowledge sharing

Yan

Zha

Yan

2014

Aslib Journal of Information Management

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Purpose -With the development of Web 2.0 virtual communities, the authors see a useful platform for knowledge sharing. However, knowledge sharing in virtual communities still remains a big challenge given the concern of knowledge quantity and quality. The purpose of this paper is to explore the effect of individual differences on knowledge contributing, knowledge seeking, trust and norm of reciprocity. This study also explores the mean difference between knowledge seeking and knowledge contributing as well as the correlations between knowledge seeking, knowledge contributing, trust and reciprocity so as to provide some guidance for knowledge management practice in China. Design/methodology/approach -Data collected from 430 users of Web 2.0 virtual communities were used for data analysis. The independent samples t-test, one-way analysis of variance (ANOVA), paired samples t-test and correlation analysis were employed. Findings -The independent samples t-test and one-way ANOVA present the effect of individual differences on knowledge contributing, knowledge seeking, trust and norm of reciprocity. The paired samples t-test suggests that employees are more likely to seek knowledge from than contribute knowledge to Web 2.0 virtual communities. The correlation analysis suggests there are positive correlations between knowledge contributing, knowledge seeking, trust and reciprocity. Practical implications -Knowledge management initiatives in Chinese organizations are encountered relatively less frequently, compared with western countries. The authors suggest the findings of this study provide useful insights into the informal knowledge sharing in Web 2.0 virtual communities, which is helpful for guiding knowledge management practice in China. Originality/value -Based on knowledge quantity and knowledge quality whose significance cannot be over-emphasized in virtual communities, this study explores employee perceptions of Web 2.0 virtual communities from the perspective of knowledge sharing, which the authors think provides a new view for knowledge sharing research and practice alike in China.

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Shall I Google it or ask the competent villain down the hall? The moderating role of information need in information source selection

Abstract: Previous studies have found that both (a) the characteristics (e.g., quality and accessibility) (e.g.,

Cited by 65 publications

References 51 publications

The quality versus accessibility debate revisited: A contingency perspective on human information source selection

The quality versus accessibility debate revisited: A contingency perspective on human information source selection

Food Consumer Information Behavior: Need Arousal, Seeking Behavior, and Information Use

Exploring employee perceptions of Web 2.0 virtual communities from the perspective of knowledge sharing

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