2021
DOI: 10.1108/apjml-07-2020-0473
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Shaping employee green behavior: a multilevel approach with Pygmalion effect

Abstract: PurposeThe purpose of this study was to theorize and examine a Pygmalion perspective in how leader and coworker expectations predict in-role and ex-role employee green behavior (EGB).Design/methodology/approachUsing a time-lagged field study, data were collected from a sample of 71 leaders and 340 members to examine the hypothesized relationships with a multilevel model (group level and individual level).FindingsThe results showed that leader green behavior and self-efficacy for EGB (i.e. the Pygmalion process… Show more

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Cited by 16 publications
(12 citation statements)
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“…The HRM leader should consider training to improve employees' self-efficacy and promote their collaboration to encourage proficient interpersonal/social relationship-building skills to generate better service organizational performance in in-role and extra-role dimensions (e.g. Mo et al. , 2021).…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…The HRM leader should consider training to improve employees' self-efficacy and promote their collaboration to encourage proficient interpersonal/social relationship-building skills to generate better service organizational performance in in-role and extra-role dimensions (e.g. Mo et al. , 2021).…”
Section: Discussionmentioning
confidence: 99%
“…The HRM leader should consider training to improve employees' self-efficacy and promote their collaboration to encourage proficient interpersonal/social relationship-building skills to generate better service organizational performance in in-role and extra-role dimensions (e.g. Mo et al, 2021). The literature stresses the importance of extraroles reflected by service employees' attitudinal behavior when customers encounter them (Chandni and Rahman, 2020;Kloutsiniotis and Mihail, 2020).…”
Section: Practical Implicationsmentioning
confidence: 99%
“…Requests to participate in the survey were sent to the official e-mails of the companies that organise the work remotely, as well as to their staff responsible for human resources. Data was collected from multiple sources and at multiple times (during March 2022) to minimise common-method variance [35].…”
Section: Methodsmentioning
confidence: 99%
“…Moreover, previous studies on internal service quality used an employee-level approach to measure the influence on employee behavior (Paulin et al, 2006). This approach may have shortages because both Ryan and Deci's (2000) SDT and Hobfoll's (1989) COR theory have pointed to the socioeffects regarding the organizational variances on employees (Wang, 2019); whereas the studies have built strategies to address this problem (Heskett et al, 2008;Mo et al, 2021) calling for a multilevel approach. This study, thus, addressed the problem in the literature by operationalizing internal service quality as an organizational variable and evaluating its cross-level moderating effects on employee consequences.…”
Section: Theoretical Contributionsmentioning
confidence: 99%