Share of Attention: Exploring the Allocation of User Attention to Consumer Applications

Rieser, Lars; Furneaux, Brent

doi:10.1016/j.chb.2021.107006

Cited by 12 publications

(8 citation statements)

References 122 publications

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Section: Theory Background and Hypothesesmentioning

confidence: 99%

“…Attention theory is well-established with an expansion of research examining the mechanism of attention and identifying it as an important driver of various outcomes over the past few decades ( 36 ). These works identified the fundamental principle that attention is a limited cognitive resource ( 37 , 38 ), and individuals selectively ignore some of the information that competes for their attention ( 36 , 39 ). There is also a wide range of management researchers focusing on various types of attention, including consumer attention, investor attention, employee attention, user attention, and regulatory attention ( 14 , 24 , 36 ).…”

Section: Theory Background and Hypothesesmentioning

confidence: 99%

“…These works identified the fundamental principle that attention is a limited cognitive resource ( 37 , 38 ), and individuals selectively ignore some of the information that competes for their attention ( 36 , 39 ). There is also a wide range of management researchers focusing on various types of attention, including consumer attention, investor attention, employee attention, user attention, and regulatory attention ( 14 , 24 , 36 ). Moreover, with the prevalence of online platforms, several recent studies try to enhance the understanding of user behaviors and information networks from the perspective of attention ( 24 , 40 ).…”

Section: Theory Background and Hypothesesmentioning

confidence: 99%

“…Patients' reading is defined as the amount of reading of a physician's shared health articles by patients ( 5 ). Within OHPs, shared health content is so extensive that patients have access to an almost limitless selection of information, which competes for their limited time and cognitive resources ( 36 ). However, limited attention implies that patients' visiting is caught only by a certain subset of the available articles, and their further reading happens only when the perceived benefits exceed the costs of attention ( 14 , 36 ).…”

Section: Theory Background and Hypothesesmentioning

confidence: 99%

“…Physicians' online information sharing positively influences potential patient education. The more health articles a physician has on an OHP, the more likely their articles are to be included in patients' subset of alternatives identified by limited attention from the full spectrum of alternative information during browsing the webpage ( 36 , 46 ). Further, with the increase of articles published, more health topics are covered, leading to a higher possibility of addressing patients' information needs and filling their specific knowledge gaps ( 47 ).…”

Section: Theory Background and Hypothesesmentioning

confidence: 99%

See 4 more Smart Citations

Is physician online information sharing always beneficial to patient education? An attention perspective

Guo

Zhou

Chang

et al. 2022

Front. Public Health

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AimsWith the development of information technology, online health platforms and physician online information sharing play an important role in public health management and patient education. Is physician online information sharing always beneficial to patient education? From the attention perspective, this study aims to explore how physician online information sharing influences patient education, considering the contingent roles of physician online reputation and offline expertise.MethodsA 6-month panel data of 61,566 physician-month observations from an online health platform in China was used to tested the proposed hypotheses. Considering the inefficiency and estimated bias of the ordinary least squares regression model, this study conducted the fixed models to test the direct and moderating effects.ResultsThe results indicate that physician online information sharing is positively related to potential patient education, while the relationship between physician online information sharing and realized patient education is an inverted U-shape. Physician online reputation enhances the positive relationship between physician online information sharing and potential patient education, but physician offline expertise weakens the abovementioned relationship. In addition, physician offline expertise flattens the curvilinear effect of physician online information sharing on realized patient education.ConclusionThis study contributes to the literature about attention theory and information sharing for patient education, and provides implications for practice.

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Section: Theory Background and Hypothesesmentioning

confidence: 99%

Section: Theory Background and Hypothesesmentioning

confidence: 99%

Section: Theory Background and Hypothesesmentioning

confidence: 99%

Section: Theory Background and Hypothesesmentioning

confidence: 99%

Section: Theory Background and Hypothesesmentioning

confidence: 99%

See 3 more Smart Citations

Is physician online information sharing always beneficial to patient education? An attention perspective

Guo

Zhou

Chang

et al. 2022

Front. Public Health

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The Effect of Robot Anthropomorphism on Customers' Attention Activation and Satisfaction

Qiao,

Song

2024

J of Consumer Behaviour

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Prior research has predominantly focused on how interacting with anthropomorphic robots might affect customers' psychological processes and behaviors, wherein this stream of research has presented some inconsistent findings regarding its effectiveness in the service context. This research aims at taking a novel angle by illuminating on the arousal‐based reaction among customers, and their subsequent satisfaction. Grounded in selective attention theory, this research develops a model in which robot anthropomorphism activates customers' attention, which in turn cultivates heightened customer satisfaction. Findings across an eye‐tracking experiment (Study 1), a field survey study (Study 2), and a scenario‐based experiment (Study 3) converge to provide support to the hypotheses. The results of our mixed‐method approach shed new light on how robot anthropomorphism might impact customer satisfaction. Importantly, this study contributes to the research of service robot in the consumer psychology literature by disentangling an attention (arousal)‐based mechanism through which robot anthropomorphism might induce positive customer outcomes. Meanwhile, it simultaneously offers timely and crucial managerial implications for practitioners to better understand the underlying arousal‐based influences of digitalizing the service delivery among customers. This research ends with a discussion pertaining to its theoretical and practical implications.

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Early Detection of Abandonment Signs in Interactive Novels with a Randomized Forest Classifier

Navarro-Alamán

García‐Magariño

Sanz

et al. 2022

Advances in Artificial Intelligence – IBERAMIA 2022

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Share of Attention: Exploring the Allocation of User Attention to Consumer Applications

Cited by 12 publications

References 122 publications

Is physician online information sharing always beneficial to patient education? An attention perspective

Is physician online information sharing always beneficial to patient education? An attention perspective

The Effect of Robot Anthropomorphism on Customers' Attention Activation and Satisfaction

Early Detection of Abandonment Signs in Interactive Novels with a Randomized Forest Classifier

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