Sharing biosignals: An analysis of the experiential and communication properties of interpersonal psychophysiology

Feijt, Milou A.; Westerink, Joyce H. D. M.; Kort, Y.; IJsselsteijn, Wijnand A.

doi:10.1080/07370024.2021.1913164

Cited by 18 publications

(24 citation statements)

References 101 publications

(134 reference statements)

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“…Physiological information can be shared either as streaming, continuous real-time data or as explicit, recorded messages. Experiments involving both have found increases in social closeness, intimacy and a sense of connection [2]. Slovák et al [4] found that realtime heart rate visualizations can be interpreted as a source of emotional information and increase the feeling of connection between individuals.…”

Section: Physio-social Mediamentioning

confidence: 99%

“…In another study, a smart watch application was developed to explore the use of recorded heart rate messages, and the wearable nature of the device seemed to afford additional immediacy [10]. Biosignal sharing has not had only positive effects, with users being worried about negative affects unwantedly revealed by the signals, the potential for abuse, and other privacy issues [2]. Studies have also reported potential issues related to an excessive level of intimacy, especially when sharing heart rate to other people than close family and friends [2,8,9].…”

Section: Physio-social Mediamentioning

confidence: 99%

“…Biosignal sharing has not had only positive effects, with users being worried about negative affects unwantedly revealed by the signals, the potential for abuse, and other privacy issues [2]. Studies have also reported potential issues related to an excessive level of intimacy, especially when sharing heart rate to other people than close family and friends [2,8,9]. Users have also reported concerns about becoming distracted and mentally overloaded by the additional information received from biosignals [2].…”

Section: Physio-social Mediamentioning

confidence: 99%

“…Studies have also reported potential issues related to an excessive level of intimacy, especially when sharing heart rate to other people than close family and friends [2,8,9]. Users have also reported concerns about becoming distracted and mentally overloaded by the additional information received from biosignals [2].…”

Section: Physio-social Mediamentioning

confidence: 99%

“…The heart is not only an organ, but also a cultural symbol and metaphor for emotions, explored by artists and scientists throughout history [1]. More recently, transmitting physiological data has been proposed as a potential additional modality for augmenting computer-mediated communication (CMC) [2]. The underlying assumption is that availability of unintentional communication cues in CMC would support social perceptiveness and improve understanding between individuals.…”

Section: Introductionmentioning

confidence: 99%

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Heart Rate Sharing at the Workplace

Wikström

Falcon

Martikainen

et al. 2021

MTI

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Augmenting online interpersonal communication with biosignals, often in the form of heart rate sharing, has shown promise in increasing affiliation, feelings of closeness, and intimacy. Increasing empathetic awareness in the professional domain and in the customer interface could benefit both customer and employee satisfaction, but heart rate sharing in this context needs to consider issues around physiological monitoring of employees, appropriate level of intimacy, as well as the productivity outlook. In this study, we explore heart rate sharing at the workplace and study its effects on task performance. Altogether, 124 participants completed a collaborative visual guidance task using a chat box with heart rate visualization. Participants’ feedback about heart rate sharing reveal themes such as a stronger sense of human contact and increased self-reflection, but also raise concerns around unnecessity, intimacy, privacy and negative interpretations. Live heart rate was always measured, but to investigate the effect of heart rate sharing on task performance, half of the customers were told that they were seeing a recording, and half were told that they were seeing the advisor’s live heart beat. We found a negative link between awareness and task performance. We also found that higher ratings of usefulness of the heart rate visualization were associated with increased feelings of closeness. These results reveal that intimacy and privacy issues are particularly important for heart rate sharing in professional contexts, that preference modulates the effects of heart rate sharing on social closeness, and that heart rate sharing may have a negative effect on performance.

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Section: Physio-social Mediamentioning

confidence: 99%