Shift work, emotional labour and psychological well-being of nursing staff

Vermaak, Christel; Görgens-Ekermans, Gina; Nieuwenhuize, Cecile

doi:10.30924/mjcmi/2017.22.2.35

Cited by 13 publications

(18 citation statements)

References 35 publications

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“…If professional nurses view emotional labor as an opportunity to express their positive emotions and feel a sense of accomplishment, rather than merely as a factor that obstructs their nursing service, positive psychological reactions might be induced, even if they must act according to their organization's specified norms concerning emotional expression (Hong & Kwon, ). According to the majority of existing research, emotional labor negatively affects nurses' job attitudes and psychological well‐being (Cheng et al, ; Hulsheger & Schewe, ; Vermaak et al, ). However, considering previous research findings indicating that emotional labor has no adverse influence on the quality of nursing care (Lee & Kim, ) and its positive effects on quality of care, performance, and patient satisfaction (Badolamenti et al, ), we recommend conceptualizing emotional labor as a neutral influence.…”

Section: Discussionmentioning

confidence: 99%

“…Most of these previous studies have reported that emotional labor negatively affects nurses' job attitudes (e.g. turnover intention, job satisfaction, organizational commitment, and burnout) and psychological well‐being (Cheng, Bartram, Karimi, & Leggat, ; Hulsheger & Schewe, ; Vermaak, Görgens‐Ekermans, & Nieuwenhuize, ), while organizational communication satisfaction positively affects this variable (Je & Han, ; Kim & Lee, ). However, little is known about how emotional labor positively affects job‐related performance in the nursing profession.…”

Section: Introductionmentioning

confidence: 99%

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Nurses' organizational communication satisfaction, emotional labor, and prosocial service behavior: A cross‐sectional study

Kim

Jang

2018

Nursing & Health Sciences

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In this study, we investigated nurses' organizational communication satisfaction and emotional labor in an attempt to identify the factors that influence nurses' prosocial service behavior in Korea. A cross‐sectional study was conducted on 145 nurses at two Korean tertiary hospitals in 2017. Most participants (89%) were female, and the mean age was 28.45 ± 5.50 years; data analysis was mainly based on a multiple regression. It was consequently found that nurses' organizational communication satisfaction and emotional labor positively affected their prosocial service behavior. The potential benefits of emotional labor were also explored, and these variables were determined to explain 41.1% of the variance in prosocial service behavior. These findings provide evidence that organizational communication satisfaction and emotional labor in nurses can have significant effects on their prosocial service behavior.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Nurses' organizational communication satisfaction, emotional labor, and prosocial service behavior: A cross‐sectional study

Kim

Jang

2018

Nursing & Health Sciences

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“…As discussed earlier, employee's well-being is one of the key concerns by the organization. Study shows emotional labour bring significant impacts towards psychological well-being among nursing staffs (Vermaak et al, 2017). In addition, nurses who experienced higher level of emotional labour will result in emotional exhaustion which is the burnout factors that is categorized under well-being (Kinman & Leggetter, 2016).…”

Section: Emotional Labour and Employee's Well-beingmentioning

confidence: 97%

“…On the other word, psychological well-being can be defined as personal's experience towards the achievement and recognition, mental health, satisfaction, purpose of life and social relationship. According to the study of Vermaak, Görgens-ekermans, & Nieuwenhuize (2017), psychological well-being at work is significant for employee's retention and satisfaction. Besides, psychological well-being also result in outcome such as employee's performance (Peiro, Tordera, & Lorente, 2014).…”

Section: Concept and Study Of Psychological Well-beingmentioning

confidence: 99%

The Influence of Emotional Labour Strategies on Psychological Well-being with Job Tenure as Moderator: A Systematic Literature Review

Hong

Panatik

2019

j Res Psy

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This paper aim to present the finding of emotional labour strategies on psychological well-being based on previous scholars. Additional finding of demographic variable in relation to emotional labour was included as well. The paper has further introduced the methodologies which are search strategy, inclusion and exclusion criteria, selection strategy and data analysis. The paper has concluded a sample of 35 articles was included in this study. As reflection to the present study, numerous article which finding is focus on association between emotional labour and well-being of employees, and linkage between emotional labour and demographic profiles were included. The discussion section has included numerous finding that the finding is focusing on emotional labour and psychological well-being, emotional labour and demographic variables, and a research gap which indicate the needs of the present study. A description of limitation for constructing this paper was included which consists from numerous limitation issues during the writing of paper. Finally, a conclusion was included as the ending of this paper.

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“…Hochschild (1983) själv poängterar att teorin om känsloarbete är överförbar på alla yrken där den arbetande samtidigt hanterar sina egna och andras känslor. Trots den kritik som framförts har hennes förståelseram applicerats på en mängd olika professioner och forskningsområden inom exempelvis sjukvården (Vermaak, Görgens-Ekermans & Nieuwenhuize, 2017;Delgado et al, 2017), olika former av kundtjänstarbete (Deery, Iverson & Walsh, 2002;Cosette & Hess, 2015) och för att studera lärare (Yilmaz et al, 2015;Springer & Oleksa, 2017). Inom socialt arbete har exempelvis Kanasz och Zielińska (2017) beskrivit känsloarbete som en central del av socialarbetarens brukararbete.…”

Section: Appliceringar Av Hochschilds Teoriunclassified

Dokumentation och känslor

Hjärpe¹,

Falkenström²

2018

SVT

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Documentation and emotions. Balancing paper work and emotional work in the social services This article deals with documentation and documentation requirements in relation to social workers’ prerequisites to perform ”emotional labour”. Inspired by Arlie Hochschild’s sociology of emotions and the selected concepts emotional labour, feeling management and ”the speed-up”, the study aims at illuminating processes unfolding at the intersection of paper work and emotional work. With a focus on social workers with authority-based investigative work tasks, the analysis reveals a somewhat ambiguous picture of how documentation and feelings work together. On the one hand participants describe how documentation practices are used to reflect upon and emotionally ”let go” of cases, and that documentation contributes to feelings of ”being in control”, as well as to the anticipation of what feelings to manage. On the other hand, or at the same time, documentation requirements seem to be a source of anxiety, professional and internal dilemmas and stress, distracting the social worker from emotional management towards the user. These results nuance earlier research that has predominantly pointed out the negative perceptions and consequences of increased documentation requirements within the social services.

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Shift work, emotional labour and psychological well-being of nursing staff

Abstract: Abstract

Cited by 13 publications

References 35 publications

Nurses' organizational communication satisfaction, emotional labor, and prosocial service behavior: A cross‐sectional study

Nurses' organizational communication satisfaction, emotional labor, and prosocial service behavior: A cross‐sectional study

The Influence of Emotional Labour Strategies on Psychological Well-being with Job Tenure as Moderator: A Systematic Literature Review

Dokumentation och känslor

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