Shifting landscapes of counselling identities in Aotearoa New Zealand

Rodgers, Neil

doi:10.1080/03069885.2012.678287

Cited by 5 publications

(10 citation statements)

References 29 publications

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“…The provision of counselling services underwent significant transformation in the late 20th century in response to Aotearoa New Zealand shifting from a welfare state to a free market economy (Hermansson & Webb, 1993;Stanley & Manthei, 2004). This has led to the outsourcing of counselling to the private and charity sectors, and an increase in user-pays counselling services (Rodgers, 2012). Although the profession initially relied on western theories of counselling, socio-political-cultural developments in the late 1980s and early 1990s saw the call for locally informed counselling theories and approaches (Durie & Hermansson, 1990;Hermansson & Webb, 1993;Lang, 2005).…”

Section: Telephone Counselling In the Contemporary Social Services Comentioning

confidence: 99%

“…For instance, Durie and Hermansson (1990) called for Te Ao Māori (Māori worldview) concepts to be incorporated into practice, especially when working with Māori clients (Hermansson & Webb, 1993). There is an obligation for practitioners and services to ensure their work is reflective of multiple local understandings, or bicultural pluralism (Lang & Gardiner, 2014), and a commitment to culturally competent and safe practice (Rodgers, 2012). However, despite the commitment to biculturalism, Māori-centred practice challenges remain, such as ongoing differences between Māori and Pākehā interpretations of the meaning and intention of Te Ao Māori concepts (Watson, 2019), and the impacts of increasing professionalisation of counselling and social work practice on future practitioners and their practice (Staniforth, 2010).…”

Section: Telephone Counselling In the Contemporary Social Services Comentioning

confidence: 99%

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Heard but not seen: Exploring youth counsellors’ experiences of telephone counselling

Davidson

Harrison

2020

ANZSWJ

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INTRODUCTION: Human service practitioners who work over the telephone are physically invisible to their clients and this invisibility shapes their work. Existing literature suggests that physical invisibility, coupled with anonymity and the immediacy of service provision are defining features of telephone counselling. However, little research has explored how telephone counsellors experience these features in any real depth.METHODOLOGY: This article reports on a case study conducted at a youth helpline in Aotearoa New Zealand. Qualitative, semi-structured interviews were conducted with 10 practitioners on their experiences of telephone counselling work. One key finding from this case study is discussed: the impact of invisibility and anonymity.FINDINGS: Findings indicate that practitioners’ experiences of delivering telephone counselling are more divergent than those presented in extant literature. While telephone counsellors face challenges delivering non-face-to-face counselling support, the physical invisibility of this medium, coupled with a supportive work environment can also provide potential benefits to counsellors.CONCLUSIONS: Counsellors’ experiences of telephone counselling work appear to be more nuanced than traditionally understood. While practitioners may experience a range of possible challenges in delivering telephone counselling, such as responding to hoax and abusive callers, they also experience benefits such feeling relaxed, and supported by colleagues and supervisors. Management practices, such as flexible rules and accessible supervision, can help practitioners manage the impact working non-face-to-face with clients. Given the ongoing popularity of telephone counselling, further research is needed on the working conditions that promote practitioner wellbeing and job satisfaction.

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Section: Telephone Counselling In the Contemporary Social Services Comentioning

confidence: 99%

Section: Telephone Counselling In the Contemporary Social Services Comentioning

confidence: 99%

Heard but not seen: Exploring youth counsellors’ experiences of telephone counselling

Davidson

Harrison

2020

ANZSWJ

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“…This shift in approach ensures that counselling services and counsellors are able to act in the spirit of partnership set out by the Treaty of Waitangi (Miller, 2012). That is, there is an obligation for counsellors and services to ensure their counselling approach is reflective of multiple local understandings, or bicultural pluralism (Lang & Gardiner, 2014), and commitment to culturally competent and safe practice (Rodgers, 2012). Cross-cultural commitment does not only inform practice with Maori clients, 9 but also clients from other cultural backgrounds such as Pacific Islanders as well as refugee communities (Lang & Gardiner, 2014).…”

Section: Service Context and Philosophy And Telephone Counsellor Rolesmentioning

confidence: 99%

“…The provision of counselling services in New Zealand has been shaped by economic and policy shifts adopted by increasingly neoliberal governments. This has led to the out-sourcing of counselling to the private and charity sector, and an increase in user pay counselling services (Rodgers, 2012).…”

Section: Service Context and Philosophy And Telephone Counsellor Rolesmentioning

confidence: 99%

Youth counsellors' experiences of telephone counselling: a qualitative exploration

Davidson¹

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Telephone counselling is a well established medium of non-face-to-face mental health service delivery. Research to date has focussed on the delivery and effectiveness of therapy over the telephone. However, there has been little exploration of counsellor's experience of this work. The limited body of research about telephone counsellors' experiences portrays this work as challenging, exhausting and possibility traumatic for counsellors to perform. This is of significance considering the impact these factors can have on counsellors' subjective wellbeing, job satisfaction and turnover intentions.Research suggests that work related factors play a greater part than individual characteristics in shaping the experiences of telephone counsellors. However, there is limited understanding of the various types of work related factors that may shape these experiences.To address this gap in the extant literature this thesis explores youth counsellors' experiences of telephone counselling, and the range of work related factors that foster them. It examines telephone counsellors' general experiences of this work and those in relation to the work related factors of work environment, interpersonal relationships and specific aspects of the work. Unlike previous research, particular attention is paid to the spatial aspects of this work, such as the physical workplace environment and the mental space.To gain an in-depth understanding of telephone counsellors' experiences this research employed an instrumental case study approach and focused on youth counsellors in one telephone counselling service in New Zealand. Ten counsellors with 18 months to 9 years telephone counselling experience participated in this study, with the majority concurrently studying a human service related course at university. A multi-method design was adopted, including observations, in-depth interviews and reflective journals. To explore counsellors' experiences and how they are influenced by work related factors, both social constructionist and organisational theoretical lenses were adopted.The findings in this thesis indicate that overall counsellors enjoyed the work of telephone counselling despite its challenges. They experienced discrete aspects of their work as challenging, yet enjoyed their interactions with callers and the quality of relationships they had with colleagues and supervisors. Whilst counsellors experienced elements of the physical environment to be distracting and uncomfortable, they were able to exert some influence over the impact of these features by locating themselves in a preferred 3 counselling booth. Counsellors were found to enter into a distinct mental place when joining with their callers. Within this mental place they experienced a higher degree of proximity in counselling calls and greater distance in testing calls. The counsellors were able to manage the degree of closeness within their calls by their physical movement of leaning into counselling calls and leaning back from testing calls.This thesis makes a contribu...

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“…The professional bodies that represent counsellors have also undergone various iterations (N. Rogers, 2012). The New Zealand Guidance and Counselling Association was formed in 1974;…”

Section: The New Zealand Professional Counselling Contextmentioning

confidence: 99%

Persons, divine and human, and therapy: A critical correlation between a trinitarian analogy of persons and narrative therapy

McMillan¹

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Concern has been raised over the last few decades about the ways counselling therapies are often used without due regard for the views of human wellbeing that they implicitly represent. A key example of this is the way counselling theory and practice takes for granted various Enlightenment epistemologies, such as rational thought and empirical science. One effect of this reliance has been to downplay the therapeutic merit of engaging with people's hopes and values, and related histories and traditions. Recent practical and anthropological innovations in narrative therapy and trinitarian theology provide resources with which to engage these concerns. But work remains to be done on understanding how professional counselling might profitably interact with relational ethics such as those associated with trinitarian thinking.With these issues in mind, this study addresses: (1) the extent to which the key philosophies and theories of practice associated with narrative therapy are capable of representing the social trinitarian analogy of persons, and (2) what contributions narrative therapy might make to communities engaged in the trinitarian social project. In responding to these questions, critical correlation methodology is employed to construct a public theology. Trinitarian relational ethicssuch as mutuality, offering forgiveness, and working for justice and reconciliation-are utilised as a lens for engagement with narrative therapists, and as the lens for Christian consideration of the broad questions about human existence.The method involves four steps.Step-one is the identification and articulation of six aspects of narrative therapy's philosophy and theory of practice. The six aspects are: the aims of narrative therapy, the social and linguistic formation of knowledge and identity, therapy and ethics, narrativity, metanarrative, interpretation and reality, and the person in narrative therapy.Step-two is concerned with the formulation of relevant theological principles.Step-three involves critically analysing the six aspects of narrative therapy in the light of relevant theological principles, and step-four develops reformulations as a result of the analysis.My research findings centre on three main arguments. The first is that while narrative therapy helpfully engages people in ethical reflection and decision making, it fails to represent a specific vision of wellbeing. The second is that rather than denying absolutes, experiences of narrative therapeutic conversation can lead to knowing things differently. The third group of findings suggest that while narrative therapy effectively addresses the linguistic and narrative construction of identity, the trinitarian invitation is to also engage the interpersonal and embodied dimensions of human life.ii

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Shifting landscapes of counselling identities in Aotearoa New Zealand

Cited by 5 publications

References 29 publications

Heard but not seen: Exploring youth counsellors’ experiences of telephone counselling

Heard but not seen: Exploring youth counsellors’ experiences of telephone counselling

Youth counsellors' experiences of telephone counselling: a qualitative exploration

Persons, divine and human, and therapy: A critical correlation between a trinitarian analogy of persons and narrative therapy

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