Shifting Motivations: A Longitudinal Study of Preferred Job Rewards in the Canadian Lodging Industry

Murray, William C.

doi:10.1080/15256480.2020.1727810

Cited by 3 publications

(1 citation statement)

References 23 publications

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“…A recent study assessed the impact of the Covid-19 pandemic on the hospitality industry through the interpretation of a human rights lens (Baum and Hai, 2020). The study shows that people's rights to participate in hospitality and tourism have been challenged as never before due to the events including borders closing, curtailment of travel, closure of tourism facilities and rescinding of consumer protection rights relating to areas such as refunds, compensation and insurance (Murray, 2020). Yu et al (2020) have observed an increase in the communication of hospitality-related issues discussed on social media.…”

Section: Topic Cluster Related To Covid-19mentioning

confidence: 99%

Revealing industry challenge and business response to Covid-19: a text mining approach

Yang¹,

Han

2021

IJCHM

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Purpose This study aims to conduct a “real-time” investigation with user-generated content on Twitter to reveal industry challenges and business responses to the coronavirus (Covid-19) pandemic. Specifically, using the hospitality industry as an example, the study analyses how Covid-19 has impacted the industry, what are the challenges and how the industry has responded. Design/methodology/approach With 94,340 tweets collected between October 2019 and May 2020 by a programmed Web scraper, unsupervised machine learning approaches such as structural topic modelling are applied. Originality/value This study contributes to the literature on business response during crises providing for the first time a study of using unstructured content on social media for industry-level analysis in the hospitality context.

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Section: Topic Cluster Related To Covid-19mentioning

confidence: 99%

Revealing industry challenge and business response to Covid-19: a text mining approach

Yang¹,

Han

2021

IJCHM

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Systematic literature review and future research directions for service robots in hospitality and tourism industries

Mukherjee

Baral

Nagariya

et al. 2023

The Service Industries Journal

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Human resources practices and employee motivation in the hospitality industry: A cross-cultural research

Meira¹,

Hançer²,

Anjos³

et al. 2023

Tour. hosp. manag.

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Purpose –This study conducted a comparative analysis between hotels located in Brazil and England on human resource practices and employee motivation, using the cultural dimensions developed by Hofstede (1980) and the conservation of resources theory. Design/Methodology/Approach – Questionnaires were completed by 154 hotels, 96 and 58 dyads of human resources managers and frontline employees from Brazil and England, respectively, corresponding to a total of 308 respondents. Importance-performance analysis was used to examine the data collected through independent t-tests. Findings – The results showed that Brazilian managers considered training as the most important human resources practice, while information sharing had the best performance in their hotels. English managers ranked employment security with the highest importance and performance ratings. Brazilian frontline employees ranked intrinsic motivation with the highest importance and performance ratings, while English frontline employees ranked extrinsic motivation with the highest importance and performance ratings. Originality of the research – This research extended previous studies using the conservation of resources theory and also developed competitive strategies targeted to specific cultures. Another contribution was the comparative study between hotel employees (managers and frontline) from two countries (Brazil and England), applying the importance-performance analysis.

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Shifting Motivations: A Longitudinal Study of Preferred Job Rewards in the Canadian Lodging Industry

Cited by 3 publications

References 23 publications

Revealing industry challenge and business response to Covid-19: a text mining approach

Revealing industry challenge and business response to Covid-19: a text mining approach

Systematic literature review and future research directions for service robots in hospitality and tourism industries

Human resources practices and employee motivation in the hospitality industry: A cross-cultural research

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