“…Victims are concerned about being heard, knowing that there is a reason for their experience and, sometimes, having someone take responsibil-ity. 9 This is recognized in, for example, the new NHS Redress Act in the UK which specifies that compensation can include financial compensation, apology or explanation. 10 Apologies (which may be desired by up to 98% of medical malpractice plaintiffs) are also used in restorative criminal justice as a way of recognizing victims’ experience.…”