Research summary (113 words):We investigate how organizational adaptation to interdependence shifts is influenced by "integrators". These are formally mandated managerial roles meant to promote coordination across specialized but interdependent organizational sub-units, yet they do so without relying on formal authority. While much has been learned about how integrators promote steady state coordination within a known pattern of interdependence, less is known about their impact on organizational adaptation when the pattern of interdependence itself is unknown. We discuss mechanisms by which integrators may nonetheless aid organizational adaptation and learning processes in such situations, and test our hypotheses in the context of a regulatory change that affected the IVF clinics sector in the UK using a differences-in-differences design.
Managerial summary (115 words):Organizational structure can influence how an organization adapts to change. We investigated how a regulatory change in the provision of fertility treatments in the UK forced clinics to change their workflows, and whether the presence of integrator roles enabled clinics to adapt to these changes. It is well known that integrator roles in general are valuable in coordinating across specialized organizational units, but this research points to the surprising implication that their value may persist even when the workflow being coordinated changes suddenly, in ways that nobody necessarily comprehends. Our research highlights the fact that even in an intensively science-based work context, the "technology of organizing" can have a significant role in shaping organizational performance.