Sick building syndrome — The real facts

Rooley, Richard

doi:10.1016/0140-6701(96)89233-2

Cited by 1 publication

(2 citation statements)

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“…The many symptoms of SBS include tired or strained eyes (Aerias Air Quality Sciences, 2010), unusual tiredness (Pitt, 2008;Rooley, 1995), fatigue or drowsiness (National Safety Council, 2010), headaches (Boykin & Sauer, 1996;Muzi, Abbritti, Accattoli & dell' Omo, 1997), tension (Yu et al, 2009), irritability or nervousness (US Environmental Protection Agency, 2012), sinus congestion (Bachmann, Turck & Myers, 1995), chest tightness (Aerias Air Quality Sciences, 2010; Muzi et al, 1997), wheezing (Global Healing Centre, 2012), skin dryness Muzi et al, 1997) and gastrointestinal complaints (Pitt, 2008). These symptoms were summarized by the World Health Organization (WHO) in its June 1982 report (Brown, 2004;Boykin & Sauer, 1996;Fernberg, 1989;Ilozor et al, 2001;Rooley, 1995). SBS occurs in a workspace where a significant number of occupants complain of sickness and/or discomfort.…”

Section: Symptoms Of Sick Building Syndromementioning

confidence: 99%

“…Another major factor affecting comfort is perceived odour, which can cause irritation of the mucous membranes. New products emit volatile organic compounds (VOC's) during the first months or years of installation and steps need to be taken to "cure" these products (Passarelli, 2009;Rooley, 1995;Rooley, 1997). Environmental tobacco smoke is the most obvious indoor pollutant.…”

Section: Health and Performancementioning

confidence: 99%

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The Impact of Sick Building Syndrome on Call Centre Agentsâ€™ Effectiveness

Oodith¹

2012

JEBS

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This study assessed the impact of Sick Building Syndrome (layout, ergonomic design of workstation, lighting/ventilation, health and performance, noise and aesthetics) on the effectiveness of Call Centre agents in managing customers and their needs. The study was undertaken in Durban, South Africa, and was conducted within a Public Sector service environment, which comprised of four major call centers employing 240 call centre agents. A sample of 151 call centre agents was drawn across using a simple random sampling technique and a 63% response rate was achieved. These call centre agents were responsible for inbound calls only. Data was collected using a self-developed, precoded questionnaire whose validity and reliability were statistically determined using Factor Analysis and Cronbachâ€™s Coefficient Alpha respectively. Data was analyzed using descriptive and inferential statistics. The results indicate that the dimensions of Sick building Syndrome have the potential to impact on agentsâ€™ performance. Based on the results of the study a graphical representation has been designed and presents recommendations that, when implemented in call centre environments, have the potential to enhance agentsâ€™ effectiveness in managing customers and their needs.

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