This study is an extenswn of earlier uses and grat@ations research that ident@ed normative i m a p of mass media. The article considers how well 12 di#erent mass and interpersonal wmmunication channels fill 22 communication needs. A sample of 649 adults completed self-administered questionnaires, the responses of which were submitted to clusteranalysis, which identi@dfiwchannel clusters: Video,lnterpmonal, Print, Computer, and Audio. In general, the lnterpmonal cluster (wnversation and telephone) was rated the most useful atfilling various needs, with Computer rated the least useful. Consistent with previous research, clusters that were most useful atfilling personal needs were rated highest in social presence. The discussion relates this study'sjindings to pm'ous research and notes implications for research on the newer communication technologies.T he uses and gratifications perspective assumes that people communicate to satisfy personal go& (Katz, Blumler, & Gurevitch, 1974). This approach to mass media research views people as active communicators because they are aware of their needs, evaluate various communication channels and content, and select the m a s or interpersonal channel that they believe will provide the gratifications they seek. People are also aware of functional alternatives, or different channels that can fill similar needs.Elizabeth M. Perse is an Associate Professor and John A.