Abstract:The hospital is one of the health service centers that play an important role in society. Health Centers must provide the best service for their patients. In practice, good or excellent service is not easy to realize because of various factors that exist in the field which are probalistic in nature. To maintain service quality, it is necessary to carry out evaluation, analysis, and improvement activities on the existing system. Evaluation, analysis, and improvement activities on the system can be carried out u… Show more
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