“…System Dynamics has been previously used by researchers in healthcare to explore a diverse set of problems: to study the factors that contribute to waiting times in accident and emergency units (Lane, Monefeldt, & Rosenhead, 2000); to model patient satisfaction in a sustainable healthcare system (Faezipour & Ferreira, 2013;Marshall et al, 2013); to plan and design chronic illness management programs (Hirsch & Homer, 2004); and to study the effect of various healthcare policies on different care units (Cooke et al, 2007). However, the technique has not been used to address the problem of nursing workload and staffing, and its consequences on both nurses' health as well as patient quality of care.…”