Abstract:Introduction. The problem of determining the capacity in service companies is the lack of clear methodologies. As for academic institutions, the research advances on the subject are even more reduced. The literature available has widely covered other problems affecting capacity, and also the programming and the planning of staff, facilities and schedules without directly measuring capacity. Objective. To create a generic methodology to determine the capacity of an educative services system (schools, universiti… Show more
Set email alert for when this publication receives citations?
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.